Los Angeles It Project

Evan Song Dozier

Torrance, CA ************@*****.*** 240-***-**** https://linkedin.com/in/evan-s-dozier WORK EXPERIENCE

Children's Hospital Los Angeles Los Angeles, CA

Research Specialist Jan 2023 - Jan 2024

Enhanced IT project performance by analyzing technical data to identify and resolve key system issues, improving efficiency and reliability.

Supported technical research and development, contributing to the implementation of advanced solutions that aligned with IT goals.

Streamlined communication and project tracking by researching, preparing, and maintaining comprehensive technical documentation and reports.

Provided data-driven insights through preliminary statistical analysis, leading to improved IT project outcomes. AstraZeneca Frederick, MD

Production Technician Jan 2021 - Jan 2024

Ensured efficient operation by operating and maintaining complex processing equipment, showcasing strong troubleshooting skills.

Reduced downtime and enhanced system reliability by performing root cause analysis and first-line troubleshooting for equipment issues.

Boosted team proficiency by training members on equipment operations and SOPs, similar to configuring and supporting IT systems.

Improved documentation quality by reviewing and revising to ensure accuracy and compliance, supporting operational clarity.

Manufacturing Technician Jan 2021 - Jan 2024

Gained experience with technical systems by managing advanced bioreactors and safety cabinets, applicable to IT hardware and software.

Resolved equipment malfunctions efficiently through first-line troubleshooting and root cause analysis, relevant to IT issue resolution.

Enhanced team capabilities by assisting in training new staff and revising documentation for accurate system support. Glenwood Kensington, MD

Lifeguard Jan 2013 - Jan 2014

Ensured safety and efficiency by monitoring and addressing issues, demonstrating attention to detail and quick problem-solving abilities essential for IT support. Optimized equipment functionality by maintaining and setting up the facility, similar to configuring and maintaining IT hardware.

Showcased teamwork skills by collaborating effectively with others, crucial for successful IT operations and support. EDUCATION

Albert Einstein High School Kensington, MD

High School Diploma Graduation Date: Jan 2015

University of Maryland Baltimore County Baltimore, MD B.S. Biological Science Graduation Date: Jan 2021

SKILLS

Skills :

Technical Support and Troubleshooting • Hardware and Software Installation • Network Configuration and Support • User Account Management • Documentation and Ticketing Systems • Critical Thinking and Problem Solving • Team Collaboration and Training• Familiarity with SAP, Python, SQL, JavaScript CERTIFICATIONS

Google via Coursera

Technical Support Fundamentals Sep 2024 - Sep 2024 Credential ID: 359MP663VWEM

Computer Networking Sep 2024 - Sep 2024

Credential ID: YVRSP4008R0A

IT Security Sep 2024 - Oct 2024

Credential ID: NNNL33YS0E21

System Administration and IT infrastructure Sep 2024 - Sep 2024 Credential ID: HVC8NJBITASR

Operating Systems Power User Sep 2024 - Sep 2024

Credential ID: 3ZK96S35SAKX

Google IT Support Specialization Sep 2024 - Oct 2024 Credential ID: SNBA67QUF05R

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