Front Desk Customer Service

KHORI EDWARDS

Mount Vernon, NY ***** 929-***-**** *************@*****.***

Summary

Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skills

Listening Skills

Customer Service

Resolving Disputes

Conflict Management

Front Desk Operations

Microsoft Word

Experience

FRONT DESK AGENT 11/2022 - Current

Thompson Central Park - New York, NY

Greeted customers in a professional and friendly manner. Answered phones, responded to inquiries, and took messages. Assisted with check-in and check-out procedures for guests. Processed payments accurately and efficiently.

Resolved customer complaints promptly and courteously. Provided information about hotel amenities, services, and local attractions. FOOD AND BEVERAGE SUPERVISOR 12/2009 - 05/2021

Mill Reef Club Limited

Tracked customer satisfaction surveys, maximizing usage of response tracking system Communicated verbally and in writing to provide clear direction to staff Trained and developed associates and supervisors to reach company goals Resolved conflicts professionally between staff members and customers Developed responsible policies and guidelines with adherence to food regulatory organizations Presented bills and accepted payments

Recommended measures for improving work procedures and worker performance to increase service quality and enhanced job safety

TEACHER 09/2008 - 01/2021

Ministry of Education

Organized and used variety of teaching techniques, maximizing individual and group learning Motivated and engaged students, developing skills and knowledge for academic foundation Developed and maintained classroom environment conducive to learning and appropriate for social and emotional development of students

Attended and participated in professional development activities and conferences to enhance skill and job knowledge

Education and Training

Ashworth College - Norcross, GA Diploma

Hotel and Restaurant Management, 02/2022

University of the West Indies - Associate in Science (A.S.) Elementary Education, 05/2019

All Saints Secondary School - High School Diploma

07/2003

Certifications

Covid-19 Contact Tracing

Customer Service Management

Supervisory Management

Human Resources Management

People Management

N.Y.S. Licensed Security Guard

References

References available upon request

Contact this candidate