Dental Assistant Customer Service
Resume:
Lena M. Dimperio
Cedar Lake, IN 46303
****.********@******.***
SUMMARY OF QUALIFICATIONS
Qualified professional with over ten years of customer service. Computer skills include Microsoft Word, Excel, Access, Internet, accounts receivable, payable and billing software. I also exhibit excellent interpersonal, time management, and organizational skills. WORK EXPERIENCE
Signature Smile Arts. Homewood, IL
Dental Assistant
08/17/2024-Current
• Assist chair side with different procedures like; Root canals, extractions, Placing implants, fillings, crowns, taking impressions/scanning for dentures, bridges, partial dentures, and inserting crowns.
• Make temporaries
• Take X-rays and intraoral pictures.
• Take CT scans and Panos
• Turning over rooms after each procedure.
• Sterilizing instruments
• Stocking rooms with supplies
• Help with inventory
• Schedule patients next appointments
• Assist chair side with 3on6 full mouth implant surgeries while patient is sedated. Grand Dental Group Wilmington, IL
Dental Assistant 6/01/2022-08/2023
• Assist chair side with different procedures like; Root canals, extractions, Placing implants, fillings, crowns, taking impressions/scanning for dentures, bridges, partial dentures, and inserting crowns.
• Make temporaries
• Take X-rays and intraoral pictures.
• Take CT scans and Panos
• Turning over rooms after each procedure.
• Sterilizing instruments
• Stocking rooms with supplies
• Help with inventory
• Schedule patients next appointments
American Sale Tinley Park, IL
Field Service Scheduler 04/26- Current
• Answer and return phone calls/emails from customers.
• Help trouble shoot the issues that customers are having with their spas.
• Schedule technicians out to assess and make repairs on spas.
• Obtain service and labor fees, as well as cost of parts and labor from customers.
• Verify customers warranty on spas.
• Route technicians service calls for the following day.
• Help with stocking the spa parts room when new inventory comes in. Fitzsimmons surgical supplies Tinley Park, IL
Order Intake Customer Service Representative 05/14-04/21
• Process new orders coming from hospitals, assisted living facilities, home health agencies, and doctor offices.
• Answer phones assisting patient's with any questions or concerns they may have, put in patient's resupply orders in, and help with troubling shooting any malfunctions they may be experiencing with their equipment.
• Run and verify insurances as well as send prior authorization requests if insurances require in order to bill.
• In charge of nebulizer and medications, I work closely with our pharmacy. I coordinate delivery to patient's home for both Nebulizers and medications. Trugurt Orland Park, Illinois
Shift Leader 07/13-05/14
• Responsible for opening or closing the store. The responsibilities I had while closing or opening was making sure I provided a well organized and clean work space for the next employee that came in that day or the following day.
• Count the register every night I worked before leaving for the night.
• Refill toppings, cut fruit, make smoothies, and made sure all the yogurt machines were filled.
• I worked the register while greeting customers with a friendly energy coming into the store.
TJ Maxx Tinley Park, Illinois
Retail Sales/Stock 05/12 - 07/13
• Keep sale items available and organized. Return items from the front end back into floor inventory in a timely manner.
• Cashier, perform front end tasks, process returns and organize merchandise for return to the sales floor
Lena M. Dimperio
8610 W. 128TH PL
Cedar Lake, IL 46303
****.********@******.***
EDUCATION
Certified Nurses Assistant 2014
Moraine Valley Community College, Palos Hills, Illinois BSN ( Degree Uncompleted) 2019
Chamberlain University Nursing, Tinley Park, Illinois Dental Assistant 2022
St. John Dental Assistant School, St. John, Indiana Coronal polishing 2023
Illinois Dental Institute
Certified phlebotomist 2024
Northwest Phlebotomy School
Lena M. Dimperio
8610 W. 128th PL
Cedar Lake, IN 46303
****.********@******.***
REFERENCES
Charisse Edge
Clinical Logistics Coordinator
Fitzsimmons Surgical Supplies
8000 W. 186th ST
Tinley Park, IL 60482
Charisseh.Fitzhme.com
Andrea Erickson
Lead Dental Assistant
Grand Dental-Wilmington
101 Fulton St.
Wilmington, IL 60481
(815) 476-675
Contact this candidate