Customer Service Representative

Ada-Alicia Gonzales

*********.********@*****.*** 646-***-****

EMPLOYMENT EXPERIENCE

Michaels, Houston TX October 2023- Present

Custom Framer

Help customers shop our store and be able to find what they're looking for

Provide a safe, clean and clutter-free environment

Complete framing orders with a high degree of quality and on time

Deliver friendly customer service

Interacts with others in an accepting and respectful manner

Unloading trucks and stocking supplies

Operate cash register and execute cash handling to company standards

Allied Universal, Atlanta, GA November 2017 - Present

Shift lead

Enforce company and building policies

Monitor Closed Circuit TVs

Deliver exceptional customer service and communication skills

Develop training material for the onboarding of new employees

Manage employee training for well over 50 new employees, over the span of this time

Collaborate with Assistant Director regarding new schedule and policy making

Boston Market, Sandy Springs, GA September 2016 - April 2017

Dishwasher/Line prepper

Disinfect commonly used surfaces in store

Handled multiple tasks simultaneously guaranteeing the cleanliness of the restaurant

Cooperate with others balancing duties and tasks to effectively serve customers

Managed Time allowing for customers to receive meals promptly

Cleaned, sanitized and restocked dishes

Maintained ingredient inventory to place orders when needed

Served meals by reviewing recipes, assembling and combining ingredients

Papa Johns, Atlanta, GA March 2016 - September 2016

Customer Service Representative & Pizza Maker

Listened critically to orders guaranteeing customer satisfaction

Managed inventory throughout the workday to corroborate the stores weekly supply pickups

Prepared and made orders ready for pick-up

Democracy Prep Charter Schools, New York, NY Summers 2013 - 2015

Performing Arts Associate

Mentored low-income, first-generation high school students during summer school activities and events

Planed all summer events for DPCS students

Collaborated with operations team to file hundreds of documents in compliance with DOE and charter policies

Partnered with set designers to build performance stages for multiple summer plays

EDUCATION

McDaniel College, Westminster, MD 2013 - 2015

Completed 40 credits towards a bachelor’s degree in social work

TECHNICAL SKILLS

Proficient in Microsoft Office and G Suite

Experience with Windows and MacOS

Experience with Social Media management

Data Entry

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