Cyber Security Technical Support

TYCHICUS THOMAS Contact: 334-***-****

**************@*****.***

Florence, AL

www.linkedin.com/in/tychicus-thomas-544917137

System/Network Administrator Cyber Security

SUMMARY:

Motivated IT professional December 2024 graduate with a B.S. in Information Technology, focusing on Cyber Security. Proficient in troubleshooting, system administration, and technical writing, with hands-on experience in Windows and Linux environments and a basic understanding of macOS experience with digital forensics, Burp Suite, and OS command injection. Eager to apply technical skills in roles such as System Administrator, Network Administrator, IT Support Specialist, Technical Support Engineer, or Cybersecurity Analyst."

Core Competencies:

Troubleshooting & Problem Solving Operating System Proficiency (Windows, Linux, macOS) Cybersecurity Awareness (Digital Forensics, Burp Suite, OS Command Injection) Network Configuration & Troubleshooting User Account Management (Active Directory) Technical Support & Customer Service Team Collaboration & Communication Firewall & Security Protocols System & Network Administration Technical Documentation Time Management & Organization Virtualization & Cloud Computing Concepts

EDUCATION/TRAINING

University of North Alabama, pursuing B.S., Information Technology, with a concentration in Cyber Security.

Enterprise State Community College, A.A.

Technical Skills

Operating Systems: Proficient in Windows (10, 11, Server) and Linux (Ubuntu, CentOS); familiar with macOS.

Security: Basic digital forensics (evidence acquisition and analysis), beginner-level Burp Suite, firewall/IDS/IPS configuration, and OS command injection prevention.

Networking: Understanding of protocols, devices (routers, switches, firewalls), VPN, NAT, and VLAN configuration.

System Administration: User management (Active Directory), system backup/recovery (Windows, Linux), basic scripting (Bash, batch).

Database Management: Basic SQL, MySQL, PostgreSQL.

Technical Support & Troubleshooting: Experience with multi-platform support, ticketing systems (Zendesk, Jira), and hardware/software troubleshooting.

Cloud Services & Virtualization: Familiar with AWS, Azure; basic knowledge of VMware, VirtualBox.

Documentation & IoT: Strong technical writing skills, IoT device familiarity.

Professional EXPERIENCE

2022-current T-Mobile

Mobile expert

40+ hours/week

·Assist over 20 customers daily with various technical issues across a wide range of devices, including pairing and setting up tablets, laptops, and smartphones.

·Provide customer-oriented support for devices running different operating systems, including Google, Apple, and Samsung platforms.

·Utilize workplace apps such as Microsoft Office, Power BI, UKG Dimensions, and other internal tools to enhance productivity and ensure accurate data management.

·Create and manage user accounts, ensuring proper system access and security measures are followed.

2020-2022 Walmart super center

Online order Fulfiller

40+ hours/week

·Maintained customer satisfaction.

·Ensured top quality of items.

·Used a handheld scanner.

·Ability to work well with a team.

·Problem-solving skills

2018-2019 Fort Rucker School Age Center

·Served as a Child and Youth Program Assistant in a Child and Youth Services program and maintained control of and accounts for whereabouts and safety of children and youth.

·Planed, coordinated, and conducted activities that meet the physical, social, emotional, and cognitive needs for program participants based on the group and individual children and youth.

·Maintained program participation data and complete daily report.

·Monitored daily content access for children and teens in compliance with federal software regulations

·Performed troubleshooting and maintenance for computer equipment and programs

2016-2017 U.S. National Guard

Specialist

16 Hours/ Month

·Provided upkeep and maintenance to federal facility

·Monitored facility traffic to ensure safety during operating hours

·Trained consistently to maximize service to unit and military

·Obtained current First Aid and CPR certification

REFERENCES

Monteka Freeman, Child and Youth Services Administrator, *********@*****.***, 334-***-****

John Ashley, T-Mobile Store Manager, ****.*******@*-******.***, 256-***-****

Showndra Leon, DFMWR, Supervisory, Information Technology, ********.*.****.***@****.***, Fort Novosel, AL 36362

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