Customer Service Operations Specialist
Resume:
KELLY CHEDWICK
OPERATIONS SPECIALIST
Pittsburgh, PA 15220
**********@*****.***
To obtain a position within a growing organization while utilizing my skills. Allowing me to contribute to the success of my employer and become a valuable asset to the organization. Energetic, results-oriented team-player eager to bring strong administrative and operational skills to a growing company in need of top-level support.
Result-driven, proactive and resourceful professional with 20+ years experience providing team based or individual support.
#readytowork
Authorized to work in the US for any employer
Operations Specialist
Jacob Ash Holdings Logistics - McKees Rocks, PA
July 2018 to Present
1. Enter invoices from shipments from our three warehouses. 2. Handle returns from customers
3. Enter new orders and estimates in the system
4. Handle 2 websites for Customer service/ Return issues. 5. Replace defective items for customers who have issues with our product. 6. Adjust inventory in the AS400
7. Work in Edi soft
Customer Service Specialist
Waste Management - Coraopolis, PA
June 2013 to September 2017
• Worked in the customer service area for 1 1/2 years.
• Handles calls in que from customer complaints to provide exceptional service in a professional manner K
WORK EXPERIENCE
• Moved to Public Sector Area for 3years.
• Worked with townships to provide service to the residents
• Open new accounts for all communities and sold dumpsters to be used at businesses
• Handled weekly meetings with team members
Certificate of completion in Banking
Institute of Banking - Pittsburgh, PA
1996
Cash handling (10+ years)
Client relations (10+ years)
Excellent multi-tasker (10+ years)
MICROSOFT SHAREPOINT (3 years)
Sharepoint (3 years)
Financial Services
Banking (10+ years)
Order Entry (6 years)
Microsoft Windows (7 years)
Loss Prevention (3 years)
Agile
Operating Systems (2 years)
Salesforce (2 years)
EDI (1 year)
User Interface (UI) (Less than 1 year)
Data Warehouse (1 year)
Business Requirements (10+ years)
Skills
Client relations specialist exceptional attention to detail Conflict resolution techniques All Microsoft software proficiency Team management Cash handling accuracy
Focused on customer satisfaction Loss prevention
Skilled multi-tasker Banking and financial services background EDUCATION
SKILLS
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ADDITIONAL INFORMATION
Training and development Mathematical aptitude
Scheduling Organized
Deadline-oriented Time management
Ability to learn quickly and pay attention to detail Excellent multi-tasker Strong communication skills
Flexible schedule
Personnel training and development
Proficient in MS Office
Proficient in PowerPoint and Sharepoint
Proficient in all Microsfot Windows Operating
Systems
Proficient in Salesforce Applications
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