Quality Control Collections Specialist

Professional Summary

Work Experience

JOAQUIN NUNEZ LEON

Lauderhill, FL 33319 786-***-**** *************@*****.*** Successful Collections Specialist equipped with strong conversational abilities and persuasive approach to obtaining past-due payments. Accomplished in bringing accounts current and meeting financial targets. Tenacious in pursuing resolutions.

Collections Agent 01/2021 to Current

Best Price Auto – Hallandale, FL

Negotiated credit extensions when warranted.

Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment. Maintained accurate, up-to-date records of collection activity and communications with clients. Reviewed terms of sales, service contracts, or loan documents to ensure understanding and compliance with financial obligations.

Property Picture Inspections 11/2017 to 12/2020

Picture Perfect Field Services – Miami, FL

Perform Picture Inspections on vacant foreclosure properties, quality control, report damages and immediately report potential hazard's to the financial institution.

Also verify occupancy, arrange eviction with the sheriff, change locks and install lockbox and also post the sign warning private property do not enter on the door and windows. Secure property by ensuring all doors and locks are properly secured and locked, I will leave a dehumidifier if requested by the financial institution or preservation company. Manage the field preservation workers, quality control to ensure job was done correctly, completed and with no errors. Will also perform no contact drive by exterior picture inspections for vacant or occupied properties Services include

Full property Inspection

Damage Report

Lock out- Doors & windows

Water shut off at main

Eviction

Notice Posting

Cash for key -Full condition report

Collateral Recovery, Repossession Company 10/2007 to 10/2017 Unlimited Adjusters – Miami, FL

Responsible to recover bank owned collateral when the financial institutions determines debtor is not likely to come up with the payment obligation that's due on a certain date of the month each month. Investigate using all the available resources to find bad charge off accounts and reposes to return to the lien holder so they can secure their collateral

Education

Skills

Spotter, Driving with a regular car in search for the assign for repo collateral and call the tow truck recovery agent to conduct the recovery.

Delivery Driver 07/2003 to 09/2007

Self Employed Services – Miami, FL

Delivery Box Truck - Warehouse Items

Delivery Items -Courier Services

Open P/UP Truck - Haul Boats, Trailers and Cars

Transport - Local and out of state vehicles ( none CDL ) Transport cars in and out of the Auction

High School Diploma: Jan 0001

Miami Senior High School - Miami, FL

Analytical and Critical Thinking Debt Recovery

Customer Service Analytical Thinking

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