Technical Support Customer Service
Resume:
Ronald Gibson
Memphis, TN *****
*******************@***********.***
Work Experience
Client Solution Specialist
Novatech, Inc. - Memphis, TN
February 2019 to Present
Demonstrated ability to collaborate effectively with both internal teams. And customers Proven commitment to customer success and knowledge of customer service principles and practices Exceptional people and communication skills
Excellent prioritization and time management skills Ability to manage deadlines, workloads, and customer communications within the goals and expectations established for the team
Self-motivated, self-directed, and self-confident
History of achieving/exceeding goals
Solid analytical skills with a demonstrated motivation to solve tough technical problems Strong technical aptitude with a desire for continuous learning and improvement Computer Technician
Novatech - Memphis, TN
January 2018 to June 2020
Have experience with networking PC troubleshooting and remote access to assist users. PC repair as well Microsoft software applications. And support for variety of devices hp, Dell, Microsoft. Field Technician
Nova Copy - Memphis, TN
February 2015 to January 2018
Assists customer support tasks
Handle all on-site activities related to installation, repair, management and maintenance Track and document the progression of the work
Perform troubleshooting
Identify all issues
Suggest and implement solution
Operate vehicle in a safe manner
Check and update field automation systems and databases Install Technician
Nova Copy
January 2014 to February 2015
Install of applications and software and hardware setups. Networking equipment and works and repairs copiers printers card reader and other electronic equipment. Education
Electrical mechanic in Electronic
Vatterott College-Appling Farms - Memphis, TN
January 2006 to March 2007
Some college
Skills
• Computer Repair
• Desktop Support
• Systems Analysis
• Computer Networking
• Remote Access Software
• LAN
• Network Support
• Software Troubleshooting
• Operating Systems
• Microsoft Windows
• Technical Support
• Help Desk
• Active Directory
• TCP/IP
• Information Security
• Troubleshooting
Assessments
Technical support — Proficient
August 2021
Performing software, hardware, and network operations Full results: Proficient
Technical support: Customer situations — Completed August 2021
Responding to technical support situations with sensitivity Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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