Customer Service Human Resources

DAVID J. HERBERT

** ****** ****** **********, **. 06786

860-***-**** cell: 860-***-****

********@***.***

Employment

PERMANENT SUBSTITUTE TEACHER

ESS New Britain, CT.

New Britain High School

SCHOOL BUSINESS MANAGER / HUMAN RESOURCES

Alternative Opportunities/Gateway Learning Academy New Haven, CT.

Responsible for all Company business and personnel functions.

Specific functions include personnel, company insurance and payroll activities.

MANAGER / DISTRICT SAFETY REPRESENTATIVE

National Amusements Dedham, MA.

Responsible for overall operation of a Multiplex Cinema.

Major areas of responsibilities included Box Office, Concession, Customer Service and Projection.

Performed theatre safety inspections. Supervised theatre safety personnel.

ANALYST/SENIOR TELECOMMUNICATION COORDINATOR/TEAM LEADEr

The Hartford Insurance Company Hartford, CT.

More than ten years successful experience in the telecommunications environment. Excellent customer service

skills, demonstrated ability to apply well-developed analytical/problem solving skills and a commitment to

process improvement.

Served as front-line information source for internal customers, providing connectivity support to multi-facility home

office environment nationwide locations.

Coordinated the installation of telecommunications equipment throughout the company.

Coordinated Chronic Problem Resolution process. Conducted reviews of recurring system difficulties facilitated

multi-disciplinary meetings, developed action plans, monitored and assessed progress and followed up to ensure

ultimate resolution. Developed a survey to evaluate customer satisfaction.

State of Connecticut, Department of Education

SCHOOL BUSINESS MANAGER LICENSE (085)

CERTIFIED SECONDARY TEACHER LICENSE (History/Political Science)(026)

State of Connecticut, NOTARY PUBLIC

Education

CT. SCHOOL OF BROADCASTING

Certificate

6th YEAR CERTIFICATE

Trinity College, Hartford, CT. 1983

MASTERS DEGREE Masters in Teaching (History & Government)

Norwich University, Northfield, VT.

BACHELOR DEGREE (History & Government)

Norwich University, Northfield, VT.

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