Customer Service Case Manager

Melissa Virgo

Hartford, CT *****

*************@*****.*** +1-904-***-****

Professional Experience

General Manager/Owner

Savvy Stylez LLC, Jacksonville, FL

August 2021 – Present

● Oversee daily operations, sales, and customer service.

● Manage inventory, staff scheduling, and client relations to ensure business efficiency. Ticket Agent

Air Canada, Phoenix, AZ

March 2022 – December 2023

● Provided customer service by assisting passengers with check-ins, boarding passes, and baggage tags.

● Ensured smooth passenger experience by troubleshooting issues and resolving customer inquiries.

Case Manager

Vivre Recovery Housing, Glendale, AZ

October 2018 – January 2021

● Conducted client intakes, assessments, and provided referrals to community resources.

● Administered daily UA/BA testing and maintained accurate records using EPIC. Behavioral Health Technician

Delta-T Group, Phoenix, AZ

March 2017 – September 2018

● Supported students with intellectual disabilities, assisting with testing, grading, and classroom activities.

Case Manager

City of Hartford, Hartford, CT

November 2015 – June 2017

● Assisted clients with housing relocation and conducted intake assessments to determine eligibility for services.

Home Health Aide

Private Client, Newington, CT

October 2012 – November 2014

● Assisted patients with daily routines, including personal hygiene, meal preparation, and attending medical appointments.

● Monitored patient conditions and reported any changes to medical professionals. Certified Nursing Assistant

Favorite Healthcare Staffing, Springfield, MA

March 2009 – March 2011

● Provided patient care, including daily hygiene, nutrition assistance, and vital signs monitoring.

● Ensured proper use of medical equipment and maintained cleanliness of patient rooms. Education

Capital Community College, Hartford, CT

August 2015 – September 2015

● Relevant coursework in healthcare.

Bloomfield High School, Bloomfield, CT

September 1997 – June 2001

● High School Diploma.

Skills & Competencies

● Case Management

● Customer Service

● Medical Records Management (EPIC, EMR)

● Medication Administration

● Social Work

● Home Care Assistance

● Patient Care & Direct Care

● Microsoft Office Suite (Word, Excel, PowerPoint)

● Attention to Detail

● Clinical Judgment

Certifications & Licenses

● First Aid Certification

● CPR Certification

● Real Estate License

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