Business Development Digital Transformation

Vipin Kumar

Email: *******@*****.*** Phone: +1-347-***-****

LinkedIn: linkedin.com/in/vipin-kumar-54058676

Location: Scarsdale, New York

Professional Profile

IT Executive with over 26 years of global experience leading digital transformation, IT infrastructure, and cloud strategies for multinational corporations and international organizations including the United Nations.

Proven track record in executive leadership roles (CIO, CTO), driving innovation, business growth, and operational excellence across the corporate and public sectors.

Expertise in managing large-scale IT projects, cross-functional teams, and complex systems in diverse industries, including telecommunications, finance, and social enterprises.

Unique business development, strategic planning, and partnership management experience in post-conflict zones like Kosovo, Cambodia and the Middle East and in southeast Asian countries i.e., India, Cambodia, Singapore, Thailand, Malaysia, Israel & and on Government projects in the United States.

Skills & Competencies

Digital Transformation & IT Strategy

Business Process Reengineering

Cybersecurity & Data Governance

Cloud Computing (AWS, Azure)

Enterprise IT Architecture

Business Continuity & Disaster Recovery (BCP/DR)

Project & Program Management (PRINCE2, ITIL)

Team Leadership & Mentorship

Stakeholder & Client Relationship Management

Vendor & Partnership Management

Professional Experience

Senior IT Program & Project Manager

Conduent, Austin, TX, USA (Jan 2021 – Aug 2024)

Led and delivered multi-million-dollar IT projects for U.S. government agencies and financial institutions, including successful implementation of Electronic Payment Card Solutions for multiple states.

Coordinated cross-functional teams and managed projects involving technology disciplines and significant business process re-engineering.

Achieved on-time, on-budget completion of eight state government projects, including ECC Oklahoma, ECC New Jersey, NY State Department of Labor and NY MTA.

Directed and coordinated the activities of project team to ensure appropriate resources are allocated in MS Project Online (POL), Azure DevOps (ADO), JIRA and maintains to facilitate the successful completion of the project.

Key Achievements:

Led the implementation of Electronic Payment Card Solutions for multiple U.S. states, enhancing efficiency in government payment systems.

Managed the deployment of Electronic Child Care programs across various states under the Government Connect initiative, improving service delivery for child care systems.

Successfully delivered eight state-level projects, including major initiatives for ECC Oklahoma, ECC New Jersey, and the NY State Department of Labor, meeting deadlines and budgetary constraints.

Worked on Congestion Based Tolling for TBTA’s Central Business District Tolling program (CBDTP) on the new NY EZ-Pass modernized platform, and the security & compliance project for the EzPass platform.

Entrepreneurial Experience

Chief Technology Officer

Nanshe, Netherlands, Remote (Jan2021- June2021)

“NANSHE is a global social enterprise with the vision to create and sustain systems of support for women to be able to work equitably without fear of harassment, abuse, discrimination, or retaliatory actions”.

Coordinated the development of the technical platform for survivors by the survivors of workplace harassment, abuse and discrimination.

Co-Founder & Chief Technology Officer

Insham Technologies, Remote (Dec2019-Dec2022)

“Insham is a technology development and IT consulting company established in Israel West bank .”

Managed the start-up operations of Insham Technologies identifying business opportunities, possible markets, new partnerships, and technology product or service offerings to suit the needs of existing markets in the Israel,West Bank. As a Co-Founder liaised with prospective customers/clients for business development. Established technology cooperation with the Techno Park in West bank region and Indian Embassy.

Chief Information Officer (CIO)

Ezecom, Phnom Penh, Cambodia (Nov 2015 - Nov 2018)

“Ezecom is the leading service provider for a wide variety of innovative IT & communication services in Cambodia”

Spearheaded Ezecom’s transformation from an ISP to a Managed Services Provider (MSP), contributing to a 20% revenue increase.

Led negotiations and partnerships with Microsoft, VMware, and Cisco, establishing Ezecom as a technology leader in Cambodia.

Drove the launch of Ezecom’s Cloud Business Venture and managed multiple profitable business partnerships and projects for enterprise customers.

Managed the data center construction project as part of the Submarine Cable project connecting Cambodia, Thailand, and Malaysia.

Key Achievements:

Business Transformation: Led Ezecom’s shift from ISP to MSP, driving a 20% revenue increase.

Strategic Partnerships: Secured key partnerships with Microsoft, VMware, and Cisco, elevating Ezecom as a top technology provider in Cambodia.

Cloud Business: Launched Ezecom’s cloud venture, forging profitable partnerships and expanding enterprise services.

IT Governance: Shaped IT governance, driving innovation, prioritizing initiatives, and managing system deployments.

Organizational Restructuring: Played a key role in restructuring, aligning operations with strategic goals.

Process Reengineering: Led the implementation of a customer care and billing system, streamlining business processes.

Infrastructure: Managed data center construction for the Cambodia-Thailand-Malaysia submarine cable project.

Head of IT

Ezecom, Phnom Penh, Cambodia (April 2012 – Nov 2015)

IT Infrastructure Management: Provided oversight and management of the organization’s LAN/WAN, application systems, security services, and associated infrastructure. Supervised the development of Datacenter and Point of Presence (PoP) facilities for all branches nationwide, ensuring high availability and performance.

Application Services: Led the development and management of both in-house and vendor-supplied information systems. Directed the entire system development life cycle (SDLC), including feasibility studies, prototyping, requirement analysis, engineering, design, development, implementation, operations, and ongoing support.

IT Support & Business Continuity: Managed the IT business support team, providing day-to-day assistance on strategic projects with high-profile impact and risk dependencies. Ensured consistent, high-quality IT service delivery, troubleshooting issues across data centers, PoP offices, and LAN/WAN systems.

Key Achievements:

Standardization & Policies: Developed and implemented standardization policies for data center and IT services.

Business Continuity: Designed and executed BCP & DR plans and initiated virtualization projects to enhance operational resilience.

Previous Experience:2002-2011

United Nations Mission in Kosovo (UNMIK), Pristina, Kosovo (2002 – 2011)

The Mission was mandated to help ensure conditions for a peaceful and stable life for all inhabitants of Kosovo and to promote regional stability in the western Balkans.

IT Coordinator - Office of the SRSG(Aug 2009 – June 2011)

Provided strategic IT support to the Special Representative of the Secretary-General (SRSG), ensuring seamless coordination of IT operations for mission-critical functions.

Lotus Notes Domino Administrator (August 2007 – August 2009)

Administered Lotus Notes mail, databases, and SQL servers, ensuring uninterrupted operation for mission communication and data systems. Coordinated with UN Headquarters, NY to implement IT policies for mission-critical systems.

IT Officer/Supervisor (August 2003 – August 2007)

Led and supervised the IT Helpdesk and customer support teams, ensuring high-quality technical support for UNMIK staff across multiple departments.

Customer Support Engineer / LAN Technician (April 2002 – March 2003)

Provided comprehensive IT support to the entire UN peacekeeping mission, ensuring the reliability of communication networks and internal systems. ICT Focal Point for the UN Secretary-General’s visit to Kosovo in 2002.

Senior Network Engineer

Wipro InfoTech, India (February 2000 – February 2002)

Customer Support Engineer

HCL Info Systems Ltd., India (August 1998 – January 2000)

Education & Certifications

MBA (Information Systems & Marketing), SMU India, 2009

Postgraduate Diploma in Computer Application, Kerala, India, 2001

Diploma in Electronics & Telecommunication Engineering, BTE, New Delhi, India, 1998

Certifications:

PRINCE2 Foundation & Practitioner

ITIL V3 Foundation Certificate

Amazon Web Services (AWS) Business & Technical Professional

Microsoft Azure Cloud Computing

Cisco Certified Network Associate (CCNA)

Training and certifications in Operational Logistical Support, Business Plan Writing & Business Management, Capacity Building Awareness, Conflict Management, and Stress Management from United Nations.

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