Customer Service Representative
Resume:
CHERICOLA JOHNSON
Lancaster, PA *****
****************@*****.***
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Work Experience
Raw Receiver
Turkey Hill LLC-Conestoga, PA
May 2023 to February 2024
• Kept work areas clean, safe, and organized.
• Maintained a clean and organized receiving area, enhancing workflow and productivity.
• Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
• Unloaded pallets and deliveries and organized products in ware
• Test milk, cream samples
• Perform all raw periodic cleaning per schedule determined by sanitation needs
• Receive raw milk and standardize to quality specifications
• Perform all raw CIP's and troubleshoot to support production functions
• Manage the cream balance to include load outs and bagging
• Program Human-Machine interface (HMI) to support task
• Perform all raw preventive Maintenance task to ensure high quality Customer Service Representative
Lowes Home Improvment-Lancaster, PA
November 2022 to May 2023
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• Maintained up-to-date knowledge of product and service changes. Tracker Trailer Driver/Yard Jockey
ACME Markets and Cooperation-Denver, PA
December 2007 to November 2022
• Collaborated with colleagues across different departments to optimize workflows that led to streamlined processes within the organization as a whole.
• Collaborated with team members to develop more efficient tracking methods, resulting in increased productivity.
• Identified potential issues early on through proactive monitoring which helped prevent costly delays or setbacks later down the line.
• Evaluated new technologies to remain current on industry trends and provide cutting-edge solutions for clients'' needs.
• Move trailers and other equipment around the yard using a yard truck
• Ensure that trailers are properly positioned for loading and unloading
• Perform daily safety checks on yard truck and report any issues to management
• Maintain a clean and organized yard
• Communicate with other yard personnel and management to ensure efficient operations
Education
Lancaster County Career And Technology Center - Mount Joy, PA January 2005
GED
June 1987
Skills
• Shipping and receiving
• Record preparation
• Sales experience
• Team player attitude
• Commercial driving
• GPS and route planning
• Vehicle inspections
• Clean MVR
• Load security
• Route logs
• Trailer maintenance
• Multitasking
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