Customer Service Call Center
Resume:
Shirley Kessler
If you need a hard worker that's honest, trustworthy, and willing to learn new things to expand their horizon, Then I'm the person you are looking for. Ozark, AR 72949
************@*****.***
I'm a hardworking woman, that is always looking to learn new things as well as taking on new adventures. I'm always wanting to expand my skills and my work experience. I'm currently starting an online business. I'm trustworthy, kind, generous, loyal, hardworking, and a leader. I can do just about anything, and I'm always willing to try new things. I'm excellent when it comes to working in medical records, well the medical field in general. I'm always willing to help the next person. Willing to relocate to: Fort Smith, AR - Clarksville, AR - Russellville, AR Authorized to work in the US for any employer
Work Experience
Customer Service Agent - Call Center
SUTTER SHARED SERVICES-Utah Valley, UT
June 2022 to October 2023
I would answer phone calls for patients schedule appointments and send messages to staff Retail Sales Associate
Dollar General-Ozark, AR
August 2021 to October 2021
Checked out customers
Stocked
Deposit
Home Health Aide
Private Home & Personal Care-Ozark, AR
July 2020 to August 2020
I take care of a elderly resident at her home. Cooking, cleaning, anything that she needs CNA - Certified Nursing Assistant
Ozark Nursing Home-Ozark, AR
March 2017 to May 2019
Cleaned. Took care of residents
Medical Records Clerk
Mercy hospital ozark-Ozark, AR
March 2008 to September 2013
• Medical records
• Insurance verification
• Checking in pts
• Coding
• Transcription
Education
Bachelor's degree in Criminal psychology
Liberty University - Lynchburg, VA
February 2021 to Present
Associate in Business/medical
Arkansas Tech University - Ozark, AR
August 2008 to May 2010
Skills
• Administrative experience
• Medical terminology
• Data collection
• Live chat
• Computer literacy
• Hospitality
• Filing
• Case management
• Human resources
• Medical coding
• Customer service
• Office experience
• Retail sales
• Stocking
• Windows
• CRM software
• Citrix
• Cash handling
• Retail sales
• Driving
• Food preparation
• Typing
• Analysis skills
• Transcription
• Retail sales
• Research
• 4G/LTE
• Administrative experience
• Vital signs
• Customer service
• Home care
• Medical office experience
• Customer support
• Pricing
• Microsoft Exchange
• ICD-10
• Medical Records
• EMR systems
• Microsoft Office
• Google Suite
• Clerical experience
• Documentation review
• Cashiering
• Computer skills
• Epic
• Customer support
• Typing
• Organizational skills
• Email answering
• Customer service
• Computer skills
• Communication skills
• Cash handling
• Cash register
• Data entry
• Microsoft Office
• Microsoft Word
• Microsoft Excel
• Epic
• Scanning
• EMR systems
• Sales
• Time management
• Telemarketing
• Inside sales
• Google Suite
• Pricing
• Data collection
• Serving
• Driving
• Order entry
• Restaurant experience
• 4G/LTE
• Vital signs
• Medical terminology
• Clerical experience
• ICU experience
• Databases
• Medical coding
• Adobe Acrobat
• VPN
• ICD-10
• Documentation review
• ICD coding
• Teaching
• Business development
• Account management
• Call center
• Medical billing
• Google Docs
• Front desk
• Retail sales
• Human resources
• Hospitality
• Cold calling
• Live chat
• Insurance Verification
• Hospital Experience
• HIPAA
• CPT Coding
• Active Directory
• Remote Access Software
• ICD-9
Languages
• English - Expert
Links
https://www.facebook.com/nikki.kessler.87
https://www.instagram.com/peachesandroses21/
https://www.linkedin.com/in/shirley-kessler-271836204 https://www.twitter.com/nkessler2007
Certifications and Licenses
Certified Coding Specialist
Present
Certified Nursing Assistant (CNA)
State Tested Nursing Assistant
Medical Billing Certification
Certified Coding Associate
Certified Home Health Aide
Assessments
Customer focus & orientation — Proficient
January 2022
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Proficient
July 2021
Identifying and resolving common customer issues
Full results: Proficient
Work motivation — Proficient
July 2021
Level of motivation and discipline applied toward work Full results: Proficient
Work style: Reliability — Proficient
November 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Proofreading — Completed
January 2022
Finding and correcting errors in written texts
Full results: Completed
Verbal communication — Proficient
November 2021
Speaking clearly, correctly, and concisely
Full results: Proficient
Data entry: Attention to detail — Completed
September 2021
Maintaining data integrity by detecting errors
Full results: Completed
Sales fit — Proficient
December 2021
Measures the traits that are important for success in sales positions Full results: Proficient
Written communication — Completed
January 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Completed
Typing — Completed
November 2021
Transcribing text
Full results: Completed
Medical terminology — Proficient
March 2022
Understanding and using medical terminology
Full results: Proficient
Sales skills — Proficient
September 2020
Influencing and negotiating with customers
Full results: Proficient
Attention to detail — Proficient
November 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work style: Professionalism — Proficient
March 2022
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Customer service fit — Proficient
October 2021
Measures the traits that are important for success for customer service roles Full results: Proficient
Protecting patient privacy — Proficient
January 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Administrative assistant/receptionist — Proficient August 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Call center customer service — Proficient
July 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Medical receptionist skills — Completed
April 2022
Managing physician schedules and maintaining accurate patient records Full results: Completed
Medical billing — Proficient
March 2022
Understanding the procedures and forms used for medical billing Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I'm looking to grow in my career
Contact this candidate