Customer Service Representative

Christina Stephens

*********.******@*****.*** Dallas, NC, US 704-***-****

WORK HISTORY

Customer Service Representative (Sales and Related) at Imperial Tile & Marble 2012-03-01 - 2023-08-01(11 Year(s))

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Inspector at The Timken Company

2009-01-01 - 2012-01-01(3 Year(s))

Collect or select samples for testing or for use as models. Read dials or meters to verify that equipment is functioning at specified levels. Measure dimensions of products to verify conformance to specifications, using measuring instruments such as rulers, calipers, gauges, or micrometers. Adjust, clean, or repair products or processing equipment to correct defects found during inspections. Clean, maintain, calibrate, or repair measuring instruments or test equipment, such as dial indicators, fixed gauges, or height gauges. Check arriving materials to ensure that they match purchase orders, submitting discrepancy reports as necessary. Notify supervisors or other personnel of production problems. Discard or reject products, materials, or equipment not meeting specifications. Remove defects, such as chips, burrs, or lap corroded or pitted surfaces. Record inspection or test data, such as weights, temperatures, grades, or moisture content, and quantities inspected or graded. RF Scanner Material Handler (Transportation and Material Moving) at Freightliner Ltd 2005-09-01 - 2006-04-01(1 Year(s))

Loaded an unloaded trailers, sorted freight, and did paperwork including shipping manifests and customs paperwork for international loadsUnloaded delivery trucks and communicated with the non-union supervisor site supervisor to ensure needs/on hand supplies were always on hand and back up in route Assemble part to produce trucks Organizing and logging all parts ordered from the warehouse

EDUCATION

Hunter Huss High -

Graduated 1996-01-01

General Studies

SKILLS

customer service, 5 years

customer satisfaction, 5 years

Manufacturing, 6 years