Technical Writer Project Management
Resume:
Vickiyun Saldana
Arlington, TX *****
******.***@*****.***
https://www.linkedin.com/in/vickiyun-saldana-28231457
EDUCATION:
Associates in Business Management – Strayer / TCCC – 6/2015– 12/2026
EMPLOYMENT HISTORY:
Federal Reserve Bank of Richmond · Full-time Dallas, TX
Technical Writer 6/2022 – Present
Advanced ability to understand the various components of web platforms
Advanced ability to read HTML, CSS, PHP, JS and understand the function of the code
Experience writing API documentation
Extensive knowledge of the Agile format
Experience working with Jira and Confluence tools
Experience with Camtasia, Snagit, and other content capture/creation tools
Excellent writing, interpersonal and communication skills.
Able to effectively communicate with a variety of audiences, including directors and managers, in a broad range of formats to inform, collaborate, advise, and influence them.
Experience collecting and assimilating information from various sources and organizing it effectively into coherent writing.
Well-organized and detail-oriented, with the ability to coordinate, prioritize multiple tasks, and quickly adapt to changes.
Demonstrated ability to work both independently and collaboratively with teams.
Responsible and capable of working with minimal supervision to effectively achieve my goals, but also to work well with others.
Review and approve / reject workflow requests for Knowledge Exchange article content.
Review and make editorial changes to new or edited articles. (spelling, grammar etc.)
Monitor and respond to feedback. Make non-contextual updates to articles (broken links, spelling etc.)
Reassign pending feedback and contact content owners when needed for updates.
Provide content owner training. Tab, Basic, Advanced sessions
Skills: Telecommunications Systems · Technical Documentation · JavaScript · JIRA · Python (Programming Language) · Data Analysis · Data Management · Project Delivery · IT Project Management · Adobe Illustrator · Network Design · Agile/Waterfall Methodologies ·Remedy/ServiceNow ·Network expertise ·Industry Training ·Technical Publication ·Microsoft ·Runbook creation ·Azure
Verizon Business · Full-time Remote, TX
Cslt I Spec-Consulting Services 10/2021 – Present
Driving projects forward and gives satisfaction whatever the obstacles that I encounter on the way in a rapidly changing
Receiving and monitoring incident information from our managed security services and other sources.
Creating and maintaining analytics for the Compliance organization
Facilitating communication between stakeholders of the incident status.
Coordinating the containment effort based on the available information and established processes.
Providing Customer Experience (CX) project management and governance for projects involving multiple technologies.
Using technical understanding to ensure engineering milestones are achievable and aligned to solution end state.
Providing transformed technical design.
Working on Data Ingestion, Preparation and Transformation while developing the scripts for Data Sourcing and Parsing.
Debugging the production failures and identifying the solution.
Collaborate with IT teams and vendors to implement new telecom systems and technologies.
Interfacing with Management, PMO program stakeholders, and customer representatives.
Facilitating the definition and documentation of project requirements, scope, and deliverables.
Being accountable for delivering projects on time, within budget, and with high quality.
Handling resource forecasting and tracking throughout project lifecycle implementations.
Skills: Telecommunications Systems · Technical Documentation · JavaScript · Radio Frequency (RF) · Network Security · Python (Programming Language) · Software Project Management · Project Delivery · IT Project Management · BGP ·Juniper ·Network Security ·Cisco Products ·Incident Management ·LAN-WAN ·Account Management ·Genesys Devices ·Network Engineering AutoCAD Software ·Cradlepoint ·Fortinet ·Global Networking ·Meraki Products
Cognizant (Freddie Mac) Plano, TX
Application Support Technical Lead 2/2021 – 1/2023
Good Knowledge of BFS domains
Hands on knowledge on Windows and well versed with Power Shell Scripting
Knowledge of SQL and well versed with SQL scripts
Schedule and Monitor scripts in Production Environments, Kron or Batch schedule (CISCO Tidal).
Create/Change monitoring scripts for automation or for process improvement.
Experience handling App/Prod support
Certified on ITIL Foundation with continued training
Ability to communicate technical impact, solutions, root cause, and corrective actions into business language
Support during Infrastructure related Change Control/Turnover & DR turnover where applications supported by Cognizant are involved.
Participate, coordinate with Application team & other support groups in the conference bridge during severity 1 call in production environment and provide update as required.
Work with Application team for Root cause analysis for unknown production issue as required.
Consolidate and manage applications support knowledge documents.
Ability to work in a 24/7 work environment
Analyze the recurring issues and working with application team for problem management.
Receive some inbound calls from groups or outside customers for immediate start or stop of existing running scripts or processes.
Working Knowledge of Mainframe GUI/AWS/Splunk Enterprise/Azure SQL/Spectrum/Dynatrace/Bladelogic/Power BI Dashboard
AutoSys working experience
Working Knowledge of ITSM (IT Service Management) Foundation.
Experience with Linux/Unix and Windows operating systems including Cloud Support
Skills: Telecommunications Systems · Technical Documentation · JavaScript · CISCO Tidal ·Dynatrace · Network Security · Python (Programming Language) · Bladelogic · Software Project Management · Project Delivery · Mainframe GUI · ITIL Foundation ·AWS ·Splunk Enterprise ·Azure · Spectrum · Power Shell Scripting · SQL scripts · C0ntrol-M ·PowerShell
T-Mobile. Frisco, TX
NOC Engineer 9/2019 – 6/2020
Provide remote troubleshooting of cell site related issues with emphasis on sector and cell sites OOS restoration
Responsible for the processing of reports to identify chronic network issues and facilitating timely repair.
Work as a SME for all Jobs that are run in order to keep the health of the Network our main priority.
Tests, locates and repairs simple to complex equipment problems.
Use tools to monitor network health, including traffic, CPU usage, memory, and disk space
Respond to service interruptions and performance problems, and track trouble tickets to ensure timely closure.
Troubleshoot and monitor Cisco LAN/WAN and all Routers used on the Network.
Communicate with field technicians and other support teams.
Working knowledge of Pier ticketing system and Alarm monitoring.
Working knowledge of the BSM (end user management)
Performs basic configuration and fault management for wide array of platforms in the network including but not limited to MSC (Mobile Switching Center), call servers and media gateways, HLR (Home Location Register), BSC (Base Station Controller), BTS (Base Transceiver Station), RNC (Radio Network Controller), Node B, wireless location services equipment, digital cross connects, and an assortment of adjunct and peripheral systems, and transport.
Responsible for proactive monitoring of the different events and correlating the events within the BSM.
Skills: Telecommunications Systems · Technical Documentation · JavaScript · Radio Frequency (RF) · Network Security HLR · BTS · Project Delivery · BSC · BGP ·Juniper ·Network Security ·Cisco Products ·Incident Management ·LAN-WAN ·Account Management ·Network Engineering
Samsung Plano, TX
Support Enginner 6/2018 - 8/2019
Responsible for Commissioning Sprints and Verizon 3G/4G/2.5 from multiple LTE cards to one CDU30 cards
Conduct moderately-complex and detailed engineering, analytical, functional and mathematical simulation analysis for the commissioning team.
Responsible for updating the open tickets with accurate updates.
Supporting both 1xVoice,3G/4G and EVDO network builds.
Support field personnel in completing call testing, CTTP, and site audits.
Responsible for performing antenna audits and adjusting RET values to appropriate tilt requirements to eliminate interference.
Working knowledge of Linux shell scripting
Working knowledge of SOA when related to applications
Perform network integrations activities on CDMA access equipment to include BTS, BSC, and BSSM.
Integration and troubleshooting Ericsson RAN equipmentResponsible for commissioning E-Node with technicians onsite
Utilize BSM and LSMR for site verification and troubleshooting.
Support integration of RBS6000 series with combined 800/1900 CDMA/LTE multi-standard base stations replacing 1900 CDMA Network.i7
Provide guidance to customers on integrating, commissioning and providing onsite support during network cross over for all new markets.
Project management for 3G &4G LTE, VoLTE, configure 1900/800 radio equipment, support Field Techs with unlocking cell sites &running ATP reports
Use Wireless Network and Mobile Interworking (Core, BSC, RAN, or IP) network elements. Gather and analyze data from multiple sources. Prepare spreadsheets, charts, graphs and tables.
XO Communications a Verizon Owned Company, Dallas, TX
Voice Support Engineer 2/2018 – 6/2018
Performs moderately complex functions related to voice cuts.
Tests and troubleshoots for moderately complex ds1s.
Responsible for knowing the correct customer equipment when related to ordering
Performs moderately complex functions related to data
Responsible for understanding the CSG Singleview database for correct customer billing.
Responsible for understanding the Ericsson LRN and Samsung.
Performs end to end translations for lines and trunks in at least two XO switch platforms, usually either 5E, DMS, Broadworks or Sonus
Able to perform changes or adds into the Sonus system.
Responsible for maintaining all assigned projects through the Go live date
Responsible for provisioning of all new customer packages and upgrades.
Working knowledge of Circuit design across all platforms.
Responsible for creating the PO for all new customer builds.
Understanding and working knowledge of SAP ordering system.
Performs ordering of all equipment pertaining to the customers upgrade.
Knowledge of circuit design, provisioning and scheduling of various circuits types.
Performs end to end translations for lines and trunks in at least two XO switch platforms, usually either 5E, DMS, Broadworks or Sonus
Manages an end-to-end VOIP install, this includes understanding of basic Sonus translations, Broadworks navigation and router troubleshooting with field at time of PTD and DD.
Performs router configurations on Dedicated Internet Access (DIA) and VOIP products.
Responsible for porting in of new customers on the cut date.
Completes pre-testing and field testing on all XO products in assigned market with minimum supervision.
Responsible for understanding the LNP database and working knowledge of the switch that the porting number should be moved into.
Able to work WOT/PTD a SIP order with an XO field technician.
Ericsson, Plano, TX
Technical Support Engineer II / DAS NOC Engineer 9/2012 – 8/2017
Responsible for the monitoring DAS network
Provide technical assistance to all DAS venues in a 24 X 7 NOC environment
Responsible for weekly reports for all Verizon and Sprint DAS accounts
Working knowledge of Ericsson Provisioning.
Responsible for ordering and provisioning of new circuits for new customers on the DAS network.
Responsible for ensuring that I follow all SLA’s set forth by each customer and venue.
Working knowledge of Linux
Responsible for working knowledge of DevOps as related to developing easy ways and practices of current processes.
Responsible for working in the BSM when troubleshooting issues within the DAS network
Responsible for updating all circuit in TBS systems.
Responsible for ensuring that the BSM is working correctly when trying to isolate trouble.
Responsible for troubleshooting various Cisco routers while resolving issue's that customers may be experiencing
Responsible for traveling to the various customer sites for training on the equipment while creating the document’s needed for the teams to use while troubleshooting issues.
Responsible for creating all the training material used to train all new employees
Responsible for updating the Wiki when processes have changed and notifying and training the NOC personnel.
Responsible for verifying Network stability through VPN.
Able to write and understand Microservices while using Javascript.
Also responsible for verifying traffic flow through the MPLS
Responsible for working closely with the SME to document all processes related to their product
Responsible for knowing the call processes within the customer’s network
Responsible for knowing SS7 and call flows related to the 4G network.
Ericsson and Samsung certified on the 4G platform
Able to train new employees on the 4G network from the customer’s end and the vendor end.
Ericsson / Technical Writer / Frontier /MetroPCS/ Cricket/ Sprint PCS,
Responsible for creating all training documents used by the Ericsson team to ensure that we are meeting the goals and needs of our Customer Frontier the
Responsible for all process and procedures to ensure that our Global team is able to perform all necessary troubleshooting to resolve issues.
Responsible for making sure that all changes in process are sent out to the Ericsson team in a timely manner.
Worked with the SME's of many different equipment to acuratly document the necessary procedures that the groups should follow when troubleshooting their groups devices.
Responsible for maintaining the flow of traffic via MPLS.
Responsible for working with Frontier’s Netcool team to try to help and alleviate the amount of alarms that are being presented to Tier 1 daily.
Responsible for developing new ideas and easier practices of monitoring and troubleshooting different issues.
Responsible for inputting all changes to alarm feeds into their SharePoint site for approval.
Responsible for training the team on Linux and other Frontier systems.
Responsible for providing Support while working at Customer site.
Responsible for all correspondence between Customer and global team. Also responsible for 24-hour support in respect to Network issues and FCC filings.
Responsible for understanding and upgrading the HLR based on needs of the business
Responsible for creating all the documents used by the Global teams
Responsible for working with the customer to develop the M&P’s and document all tasks used by the different groups
Working knowledge of Ericsson Provisioning as it relates to the customer and Ericsson.
Provide technical assistance to our Global partners handling the Metro PCS, Cricket, and Sprint accounts.
Responsible for monitoring the Network by logging into the Lucent 5ESS
Responsible for training new employees on the LTE network using Samsung and Ericsson platforms.
Responsible for understanding the Ericsson LRN for 4G technology.
Responsible for training the new employees on the VPN and MPLS
Was the SME for all Mexico City employees related to all LTE platforms
Working knowledge of Linux and running Linux Scripts and commands
Responsible for documenting all LTE processes and procedures.
Responsible for understanding and training new employees on the Genband equipment.
Working knowledge of Linux/Unix commands when troubleshooting issues.
Responsible for all process and procedures to ensure that our Global team is able to perform all necessary troubleshooting to resolve issues.
Working knowledge of Linux and Nokia platforms.
Responsible for knowing the commands for the SonusNetwork
Responsible for all login and password for all new and existing GNOC personnel.
Work closely within the BSM to quickly isolate trouble. Using the BSM to for what might have caused the trouble.
Work closely with Customers to ensure that GNOC is following all process and procedures.
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