Customer Relations Human Resources

215-***-****

Chester, PA

**********@*****.***

linkedin.com/in/blair-butler

C U S T O M E R R E L A T I O N S

B L A I R J . B U T L E R

B.J.B.

Customer Relations Specialist with 5+ years of experience in managing client accounts and resolving issues. Proven track record of building strong customer relationships and delivering exceptional service. Combined with a deep understanding of customer needs and expectations. Seeking to leverage expertise to contribute to the success of a dynamic company. Resilience, Flexibility, Agility

Design Thinking

Key Management System

Multitasking and Prioritization

Problem-Solving

Computer Literacy

Project Management Tools

Strong Communication

Inventory Monitoring

Team Management

Complex Customer Inquires and

Complaints

S K I L L S

PROFILE

E D U C A T I O N

Completed courses: Foundations

of Business, Human Resources,

and Medical.

2006 - 2008

COMMUNITY COLLEGE OF

PHILADELPHIA

High School Diploma

2002 - 2006

OLNEY CHARTER HIGH

SCHOOL

E X P E R I E N C E

Valley Forge Casino & Resort King of Prussia, PA 2023 - 2023

TELECOMMUNICATIONS OPERATOR

Data entry

Handled incoming and outgoing calls

Accurately recorded, and delivered messages

Parx Casino Bensalem, PA

2016 - 2022

PLAYER SERVICE REPRESENTATIVE

Cultivated loyal customer relations

Performed jackpot hand payouts

Performed troubleshooting of casino machines

Valley Forge Casino & Resort King of Prussia, PA 2023 - Present

CASINO CAGE CASHIER

Daily processing of customer transactions

Balance cash drawers daily by reconciling transactions Consistently delivered outstanding customer service Lord & Taylor King of Prussia, PA

2008 - 2016

FINE JEWELRY SUPERVISOR

Trained new associates

Coached marketing and engagement Strategies

Surpassed sales goal by $2,000 within 3 months

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