Customer Service Data Entry

Twanishia Richardson

*******************@*****.*** 901-***-****

PROFESSIONAL SUMMARY

• Customer Service Expert seeking to merge customer service expertise and passion for healthcare

• Proven history of optimizing logistics, customer service processes, decreasing loss/waste, and increasing revenue

• Equipped with ability to prioritize work in high volume environment, problem-solve, and adapt to changes AREAS OF EXPERTISE

Customer Service/ Customer Experience Customer Relations and Satisfaction HIPAA Data Entry/ Data Reporting Retail Sales Hospitality Management Patient Advocacy Relationship Management Compliance Project Management Finance/ Budget Management Inventory/ Vendor Management RELEVANT TRAINING

Pharmacy Technician Trainee (2-3 months)

Walgreens

• Assisted in maintenance of pharmacy inventory be checking stock to determine inventory level, discovering needed medications and supplies, placing and expediting orders, verifying receipt, and removing outdated drugs

• Organized medications for pharmacist to dispense; read orders and prescriptions and prepared labels

• Performed data entry tasks to enter and maintain patient profile records in designated databases

• Maintained confidentiality of patient information per HIPAA guidelines

• Cleaned and helped maintain pharmacy areas, pharmacy equipment, and work areas per standard operating procedures

• Knowledgeable of medical terminology and pharmacy basics, equipped with fast learning abilities

• Excellent interpersonal and communication skills, attention to detail, and accuracy PROFESSIONAL EXPERIENCE

Retail Supervisor Memphis, TN

Sam’s Club 2021- Present

• Leads a team of 10-20 employees demonstrating ability to train, motivate, direct, and evaluate teams

• Subject Matter Expert regarding customer service with an emphasis on customer experience, operational efficiency, and employee development

• Adept in cash/credit card management and reconciliation and provides daily account receivable information

• Assists with finance management, inventory management, scheduling, etc. processes significantly reducing costs

• Demonstrates relationship management expertise necessary to gain and retain loyal customer accounts

• Point of contact for escalations, leverages accountability to drive engagement and operational excellence General Manager Memphis, TN

Rich World Seafood & Wings 2018- 2022

• Subject Matter Expert regarding sales and customer service with keen ability to build and maintain relationships

• Fostered a customer-first approach, seamless internal and external communication, and quality performance

• Demonstrated ability to remain calm in high-pressure situations and de-escalate upset customers effectively

• Managed team of 7 employees; prepared training material and administered individual/ group training, coaching, counseling, and disciplinary action

• Developed and executed customer service/success strategies after gathering and analyzing customer feedback and other performance data to properly resolve issues and ensure customer satisfaction

• Utilized various selling techniques to recommend and sell products to customers, processed invoices and cash/ credit card receipts, updated financial records, etc.

• Maintained compliance with organizational, ostate and federal rules and regulations Home Manager Memphis, TN

Stay at Home Mom 2012- 2018

• Demonstrated skill to manage multiple complex priorities simultaneously without compromising quality

• Performed various administrative tasks such as managing multiple calendars, coordinating activities, recordkeeping, etc.

• Resolved conflicts and addressed challenges in a high-demand environment with patience and diplomacy

• Strong communication and interpersonal skills necessary to manage relationships RELEVANT TECHNOLOGY

*Point Of Sales System *Microsoft Excel *Microsoft Office RELEVANT SKILLS

*Healthcare *Medical Terminology *Sales *Research/ Investigations *De-escalation *Collaboration *Compliance

*Leadership *Adaptability *Time Management *Ability to speak and understand basic Spanish EDUCATION/ CERTIFICATION

Bachelor’s Degree-Nursing (Pursuing)

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