Customer Service Quality Assurance

Jeffery James Huelster

**** * **** *. **** Avenue Phone: 623-***-****

Glendale, AZ 85302 ***********@*****.***

PROFESSIONAL SUMMARY

Motivated Operations Professional with a proven history in team leadership, training and development initiatives. Known to encourage the development of cross-departmental collaboration to achieve company goals and provide excellent customer service. It is believed through past experiences and work ethic, the position of manager, auditor, document control coordinator, or customer service would be a great collaboration for both parties.

SKILLS

Executive Team Building

Organizational Structures

Customer Service

Written and Verbal Communication Skills

Time Management

Attention to Detail

Highly Organized

Results-Oriented

EXPERIENCE

Document Specialist – Quality Assurance Department January 2023 to July 2024

Brewing Team Member October 2020 to December 2022

Mark Anthony Brewing Company

I developed and designed the role of Document Specialist to ensure that documents across multiple departments were completed and reviewed in coordination with the company and industry standards. I developed the daily audit program to which the packaging department operators completed their paperwork. I developed the process by which documents were evaluated in multiple departments. I developed and presented the document training program that was given to all packaging employees, to ensure proper techniques and practices were performed. I maintained accurate records of all packaging, laboratory technician, and brewing team documents. I maintained all records needed for HACCP and BRC audits.

I was an active member of the Brewing that performed every action in the production of the Mark Anthony products. Following company recipes and materials, I assembled the kits that were used to produce the beverages under the Mark Anthony brand. I would bring together all materials needed to create each batch, and ensure they were correctly distributed. I was involved in the fermentation, filtration, and blending processes to produce the final branded product. I am proficient on a forklift, unloading of railcars and truck tankers, and the of industrial chemicals.

I was a leading member of the Employee Safety Committee and First Responders program. I received my First Aid certification, and OSHA-10 certification.

Warehouse / Operations Manager February 2018 to October 2020

Auctions Nation / Local Liquidators Phoenix, AZ

I was responsible for the organization and distribution of all merchandise within the Onsite Warehouse of the Auction Nation facility. This includes keeping inventory of all new estates that arrive into the location. I prepare all items to be processed into the Auction Nation website. I then supervise the product distribution to the winning bidders, and document any unsold items. I am responsible for the daily maintenance and cleanliness of the entire warehouse. I have created auctions from estates and liquidations to be presented within Auction Nation. I am forklift certified.

Merchandiser / Management August 2015 to February 2018

Retail Solutions LLC Scottsdale, AZ

I supervised the actions of 20+ team members throughout the Arizona/Southwest region. I served as a retail merchandiser who resets displays at retail stores such as Sprouts Farmers Market, Fry’s, and Safeway. I read store schematics, examine store layouts, and ordered products when necessary. I work directly with store administration and department managers. In addition, I trained new employees, coached existing team members, and wrote the employee training manual used by all merchandisers within the company.

Operations Manager May 2015 to July 2015

Up By Their Bootstraps Goodyear, AZ

I was responsible for all actions, communications, and programs within this 501c3 nonprofit organization that's served American military and their families.

EDUCATION

Ottawa University May 1994

Master of Science Secondary Education Phoenix, AZ

Arizona State University May 1991

Bachelor of Science Tempe, AZ

Inspection Documentation Close Quality Tolerance noncomputerized responsible continuous improvement

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