Customer Service Asset Management

MOHAMMED NASSER AL SUBAIKHI [IT administrator- Eastern Province, KSA]

TEL: 050******* *******@*****.***, Marital status: Married https://www.linkedin.com/in/subaikhi Objective

Dynamic and experienced IT professional with over 10 years of hands-on experience in user support and technical assistance within the oil and gas sector. Skilled in hardware and software maintenance, asset management, and customer service. obtain a position as IT Engineer and support of all IT Needs that offers growth opportunities and allows me to utilize my leadership skills and experience. EDUCATION

• Bachelor of Computer Science University of Portsmouth, UK /12.10.2006

• Management And Information Systems Diploma Technical & Vocational Training Corporation, KSA EXPERIENCE

• IT user support Pan Gulf Industrial Investment [Oil & Gas], Khobar Eastern Province MAY/2018 – PRESENT, 5YS

• Providing IT assistance to staff and customers tailored to the unique needs of the oil and gas industry, Maintenance of all hardware asset details (PC, laptops, printers, servers, monitors, etc.) using Manage Engine Desktop Central system. Creating tickets and managing all activities using Manage Engine Desktop Central ticketing system. Data collection and the creation of an asset inventory and updating of existing asset management databases. using Manage Engine Desktop Central. Providing IT assistance to staff and customers. Updating computer software. as well as upgrading hardware and systems technology. Support HR Dept for recalculate attendance. backup data using Veeam for Virtual Machine.

• IT support Pan Gulf Holding Company [Oil & Gas],Khobar Eastern Province [JAN/2013 TO 2018, 6YS]

• Leding the Installing, configuring, and maintaining computers, desktop support, providing direct user assistance, setting up new users' accounts and profiles, and dealing with password issues. Maintenance of all hardware asset details (PC, laptops, printers, servers, monitors, etc.) using an open-source system.

• Travel agent N.F.S National Flight Services© co 28/DEC/2011-18/JAN/2013- 1YEAR. Membership

• Saudi Council of Engineers.

SPECIAL ACHIEVEMENTS/ TRAINING

• Data Visualization with Tableau, coursera

• Introduction to Tableau. October 13, 2024, coursera

• Microsoft Excel Data Analysis-Create Excel Dashboards Oct,2023, coursera

• Linux Essentials course, 28 Dec 2020 Cisco Networking Academy and King Faisal University.

• CompTIA Network N +. 18-22 JAN 2015, New Horizon Center.

• Technical support Course. 21 May 2011.

• Network & information security Course. 25 June 2011.

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