Customer Service Representative
Resume:
MARTELL L BRAGGS
Well Spoken Hard Working Individual
Roseville, MI 48066
**********@*****.***
Im a very hard worker that was blessed with many talents in many fields such as customer service. I'm A Individual Who Is Supportive, Prompt And Prides Myself On Being A Great Asset To Any And Every Company I'm Bless To Come Aboard On
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Everise work from home-Florida City, FL
July 2024 to Present
I Answered Incoming Calls for Arizona Complete Health Document Call In Proper Fields Research information For The Medicaid Members or Transferred To Proper Departments Owner and Operator
MARTELL LEVELL SWEET CREATIONS-Roseville, MI
August 2016 to Present
ANSWER EMAILS,PHONE CALLS,INBOXES,Dm'S,BAKE AND DELIVER Customer Service Associate
Metro PCS T-Mobile-Geneva, OH
March 2023 to November 2023
Took Calls
Answered Chats
Sent Emails
Processed repair Claims
Customer Service Advisor
FGO Logistics- Rooms To Go-Chicago Heights, IL
July 2022 to October 2022
CUSTOMER SERVICE ADVISOR AT A CALL CENTER HANDLING CUSTOMER SERVICE RELATED CALLS,AND SALES CALLS
Customer Service Agent
CENTENE - WELLCARE MEDICARE-Florida
November 2020 to May 2022
CUSTOMER SERVICE AGENT ANSWER PHONE ADVISE OF PLAN AND SEND MATERIALS SUCH AS I.D CARD I ALSO REGULATED AND HANDLED BILLING PROFILE ISSUES AS WELL Cashier/Customer Service
MS D DEE'S DINER-Detroit, MI
December 2008 to June 2012
ANSWERED PHONES,TOOK ORDERS AND CASHED OUT ORDERS
Customer Service Associate
MRS BEV'S DAY CARE-Detroit, MI
March 2006 to August 2008
HANDLED PHONES,CONFIRMED APPOINTMENTS, APPROVED GUEST AND FILED PAPERWORK CSR - Customer Service Representative
ANN JOHNSON AFFORDABLE HOMES-Detroit, MI
May 2004 to December 2005
HANDLED PHONES,SET APPOINTMENTS AND DIRECTED CALLS HANDLED ANY ACCOUNT ISSUE TO PLEASE THE CLIENT
Customer Service Representative
KROWN BY KING B Hair Salon-Warren, MI
February 2005 to November 2005
HANDLE PHONE,SET AND CONFIRM APPOINTMENTS, FILED PAPER WORK Front Desk Receptionist
YRYP-Detroit, MI
June 2003 to October 2003
CHECK IN MAIL,PACKAGES,ANSWER PHONES AND PREP PAPER WORK Janitor/Maintenance
YRYP-Detroit, MI
June 2002 to September 2002
CLEANED SCHOOLS OFFICE BUILDINGS AND PRIVATE BUSINESSES Janitorial Worker
YRYP-Detroit, MI
July 2001 to September 2001
CLEANED SCHOOLS AND OFFICE BUILDINGS
Education
High school diploma
Trombly Alternative High School - Detroit, MI
September 2005 to June 2006
SOPHMORE
MARTIN LUTHER KING JR, SR, HIGH SCHOOL - Detroit, MI August 2004 to June 2005
Skills
• Custodial experience (4 years)
• Telemarketing (3 years)
• Customer service (10+ years)
• Baking (10+ years)
• JANORTORIAL (4 years)
• Windows (10+ years)
• Operating Systems
• Data entry
• Microsoft Excel
Assessments
Call center customer service — Proficient
October 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer focus & orientation — Proficient
October 2021
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Proficient
October 2021
Identifying and resolving common customer issues
Full results: Proficient
Scheduling — Proficient
April 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Sales skills — Proficient
October 2021
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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