Data Entry Customer Service
Resume:
Hello
Jacqueline Hibbler
Denver, Colorado 80249
*************@*****.***
Skills
●Customer Service
●Multitasking and Organizational Skills
●Verbal and Written Communication
●Project Coordination
●Data Entry
●Administrative Analyst
Experience
October 2023-Present
●US Department of Veterans Affairs,Veterans Health Administration – Program Support Clerk (GS5)
●Preparing and processing documents
●Handling correspondence
●Document routing
●Scanning
●Data Entry
●(EEV) Eligibility enrollment verification
July 2006 - October 2022
City of Aurora, Aurora Colorado - Agenda Coordinator
●Answered telephone calls to handle internal and external requests.
●Research information to answer questions or resolve issues.
●Coordinated workflow through communication with clerical staff and management.
●Created and maintained files following office procedures’
●Greeted visitors, offering assistance and escorting to designated offices.
●Enhanced performance through collaboration with diverse teams.
May 2001- July 2006
City of Aurora, Aurora Colorado - Municipal Record Clerk
●Document filing
●Data Entry
● Records Destruction
●Maintains complex record keeping and reporting systems
●Follows record laws, policies and procedures with a clear understanding of State Statutes, Ordinances, and Resolution
●Answers the telephone, mail and personal inquiries made by the public, employees and other agencies
●Research on requests for records files, building permits, CO’s plot plans, Resolutions and Ordinances and Agenda packets processes fees, maintains inventory sheets for identifying archived records, and maintains on-site storage facilities
●Prep building permits, CO’s and misc information for scanning into our Stellent system for easy retrieval
November 1996- May 2001
City and County of Denver, Denver,Colorado - Copy Center Operator / Records Tech
●Copied documents and handled binding for finishing work
●Prioritized workload to achieve maximum output and meet customer deadlines
●Operated printing equipment to produce print jobs with PC, CTP, binding equipment, punching, and cutting
●Adjusted equipment and computer interface to print various sized projects using different paper stocks.
●Implemented quality control measures to check projects for accuracy and efficiency.
●Enabled printing by loading materials and setting inking mechanisms to complete work orders
●Placed orders and answered customer questions in-person, through email and over phone to maximize customer service
February 1996-October 1996
Federal Reserve Bank, Denver, Colorado - Check Verification Clerk
●Collect and Organize checks and send them to Federal Reserve Banks that need them.
February 1992- February 1996
Wells Fargo Bank, Denver, Colorado - Cash Vault Teller
●Maintained and monitored coin and currency levels in bank vault and verified coin and currency sums received from branches, correspondent banks, customers and tellers
●Balanced daily cash deposits and vault inventory with zero error rate
●Complied with vault procedures and controls and cross-trained other staff members in vault processes to verify consistent services
●Received customer and banking center deposits from armored carriers and balanced deposits to the accompanying manifest
●Adhered to regulatory and company security and audit procedures
Education
Graduated May 1990
Texas College,Tyler, Texas - Bachelor of Arts
●Art History
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