Network Operations Information Management

MARY RUIZ

419-***-****, *************@*****.***, TOLEDO, OHIO, 43608

SKILLS

• OTR and IML transportation knowledge

• Microsoft Office proficiency

• Network operations monitoring

• Information management network operations

• Report Generation

• Multi-Task Management

• Salesforce proficiency

Worked directly and indirectly with CSX &

BNSF Railways

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PROFESSIONAL SUMMARY

I am a level headed professional who remains calm and effective in extremely difficult and stressful situations. I have a strong belief in the importance of hard work, safety and dedication to every challenge that I encounter. I am focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Knowledgeable about logistics practices and documentation requirements.

EXPERIENCE

Network Operations, Sep 2019 - Jul 2024

COFC Logistics, Holland, Ohio

• Managed difficult customer situations with professionalism and empathy. Assisted customers in navigating company website or application during support interactions.

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Collaborated with other departments to ensure prompt resolution of customer concerns.

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Contributed to team effort by meeting performance goals and assisting colleagues when needed.

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Followed up on unresolved cases to keep customers informed of progress towards solution.

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Processed orders, prepared correspondences, and completed required documentation.

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Escalated issues that could not be resolved independently to supervisors or managers for further assistance.

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Kept records of customer interactions or transactions, recording details of inquiries and actions taken.

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• Navigated multiple computer systems and utilized search tools to find information. Account Specialist, Feb 2015 - Aug 2019

Hub Group Inc., Toledo, Ohio

• Placed new customer orders and scheduled appointments

• Adhered to standards of quality and service as well as all compliance requirements

• Set up new customer accounts and updated existing profiles with latest information

• Worked with customers to integrate processes and correct issues Handled high-volume paperwork and collaborated with accounting department to resolve invoicing and shipping problems

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• Issued timely and accurate responses to both internal and external inquiries Achieved and maintained customer loyalty by forging long-term relationships based on prompt and courteous service

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Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists, and load tags

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• Coordinated incoming and outgoing shipments to maintain schedules Reported emergencies, weather delays, and carrier schedule changes to customers and supervisors.

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EDUCATION

Associate of Science: Nursing

Owens Community College, Northwood, Ohio

High School Diploma

Genoa High School, Genoa, Ohio

Practical Nursing and CPR certification

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