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Help Desk Systems Technician

Location:
Pasadena, TX
Posted:
November 11, 2024

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Resume:

TRACY FLETCHER

PROFILE

Experienced Computer Systems Technician with a diverse industry background, ranging from basic helpdesk PC repair to MDF maintenance. Proficient in device rollout & refresh, system applications, troubleshooting, and client information protection. Adept at collaborating with network and infrastructure teams to enhance operational efficiency.

Track record of being an essential part of the team and instrumental in providing effective solutions that produce a positive impact and contribute to the company’s long-term success.

CONTACT

PHONE:

281-***-****

LINKEDIN:

www.linkedin.com/in/tracyfletcher28

EMAIL:

***************@*****.***

ACTIVITIES AND INTERESTS

Art

Cad

3d modeling

Outdoors

Reading

Learning new tech

WORK EXPERIENCE

Technology Field Senior Principal Specialist Brown & Root Pasadena, TX Feb 2019 - May 2024

Safely maintained and managed the plant’s assets, adhering to strict guidelines and protocols.

Utilized SAP for ordering new computers and peripherals.

Implemented strategies to reduce the company’s carbon footprint and improve workspace efficiency.

Provided advice to users on efficient device and application utilization.

Collaborated with network and infrastructure teams.

Monitored and reported website traffic and performance.

Worked remotely using tools like Bomgar, Beyond Trust, and Teams.

Managed technology for Vespa, Fcc, Hpc units, security and all R&D labs.

Coordinated with third-party vendors to meet client needs.

Computer Support Specialist Crosby Independent School District Crosby, TX Sep 2015 - Aug 2018

Task prioritization

Network administration

System administration

Proficiency in TCP/IP protocols

Technical help desk experience (8 years)

Co-management experience (1 year)

Familiarity with various ticketing systems

Strong analytical skills

Program implementation

Commercial printer configuration and maintenance

Microsoft Office proficiency

Active Directory implementation

EDUCATION & TRAINING

Sam Houston High school

June 2003

ITIL Training

November 2023

KEY SKILLS AND CHARACTERISTICS

Task prioritization

Network administration

System administration

Proficiency in TCP/IP protocols

Technical help desk experience (8 years)

Co-management experience (1 year)

Familiarity with various ticketing systems

Strong analytical skills

Program implementation

Commercial printer configuration and maintenance

Microsoft Office proficiency

Active Directory implementation

Familiar with Linux OS & tools



Contact this candidate