TRACY FLETCHER
PROFILE
Experienced Computer Systems Technician with a diverse industry background, ranging from basic helpdesk PC repair to MDF maintenance. Proficient in device rollout & refresh, system applications, troubleshooting, and client information protection. Adept at collaborating with network and infrastructure teams to enhance operational efficiency.
Track record of being an essential part of the team and instrumental in providing effective solutions that produce a positive impact and contribute to the company’s long-term success.
CONTACT
PHONE:
LINKEDIN:
www.linkedin.com/in/tracyfletcher28
EMAIL:
***************@*****.***
ACTIVITIES AND INTERESTS
Art
Cad
3d modeling
Outdoors
Reading
Learning new tech
WORK EXPERIENCE
Technology Field Senior Principal Specialist Brown & Root Pasadena, TX Feb 2019 - May 2024
Safely maintained and managed the plant’s assets, adhering to strict guidelines and protocols.
Utilized SAP for ordering new computers and peripherals.
Implemented strategies to reduce the company’s carbon footprint and improve workspace efficiency.
Provided advice to users on efficient device and application utilization.
Collaborated with network and infrastructure teams.
Monitored and reported website traffic and performance.
Worked remotely using tools like Bomgar, Beyond Trust, and Teams.
Managed technology for Vespa, Fcc, Hpc units, security and all R&D labs.
Coordinated with third-party vendors to meet client needs.
Computer Support Specialist Crosby Independent School District Crosby, TX Sep 2015 - Aug 2018
Task prioritization
Network administration
System administration
Proficiency in TCP/IP protocols
Technical help desk experience (8 years)
Co-management experience (1 year)
Familiarity with various ticketing systems
Strong analytical skills
Program implementation
Commercial printer configuration and maintenance
Microsoft Office proficiency
Active Directory implementation
EDUCATION & TRAINING
Sam Houston High school
June 2003
ITIL Training
November 2023
KEY SKILLS AND CHARACTERISTICS
Task prioritization
Network administration
System administration
Proficiency in TCP/IP protocols
Technical help desk experience (8 years)
Co-management experience (1 year)
Familiarity with various ticketing systems
Strong analytical skills
Program implementation
Commercial printer configuration and maintenance
Microsoft Office proficiency
Active Directory implementation
Familiar with Linux OS & tools