Customer Service Representative

Hildegard Danquah

****************@*******.*** +233-***-***-*** Accra, Ghana

PROFILE/ OBJECTIVE

Highly motivated applicant with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

EDUCATION

Zenith University College May 2024

Bachelor of Law LLB

Second Class Upper

University of Ghana June 2017

Bachelor of Art in Psychology & Study of Religion (Combined Major) Second Class Upper

Vice Chancellor’s Award for best graduating student in Study of Religion (Christian Option) St. Roses Senior High School June 2013

General Art (WASSCE)

WORK EXPERIENCE

Self-employed Accra, Ghana

Poultry Farmer Jan. 2021 – Dec. 2022

• Managed farm operations, including budgeting, purchasing supplies, marketing and managing employees.

• Maintained high standards of health and sanitation among poultry.

• Ensured farm hands fed and watered birds properly.

• Supervised the work of farm hands in relation to egg collection, sorting, cleaning and putting eggs in cartons.

• Maintained accurate records of stock growth and egg production activities. CHY Company Limited Accra, Ghana

Customer Service Representative June 2020 – Jan. 2021

• Responded to customer inquiries and concerns via phone, email, and WhatsApp.

• Resolved customer issues and complaints efficiently.

• Communicated customer concerns to the appropriate department or manager.

• Collaborated with the appropriate department to resolve customer concerns. aYo Intermediaries Ghana Limited Accra, Ghana

Telesales Agent Feb. 2019 – Dec. 2019

• Contacted potential and existing customers to inform them about the company’s products and services via cold calls.

• Provided customers with up-to-date product and service information.

• Upsold insurance products and services to customers according to their individual needs.

• Answered product-related questions from customers.

• Collected and entered client information into the company’s database. Ghana Commercial Bank LTD (Erstwhile UT Bank) Accra, Ghana Treasury Sales & Customer Service Representative (National Service) Sept. 2017 – Aug. 2018

• Communicated customer concerns to the appropriate department or manager.

• Informed customers of available banking services that addressed their needs.

• Maintained service standards for quality customer service.

• Marketed loan and deposit products and other services to new and existing customers. Point Three HUB Accra, Ghana

Operations Assistant (Part Time) May 2014 – Dec. 2018

• Assisted with the development and implementation of strategies to maximize the productivity in the organization.

• Researched potential partnerships and initiated contact.

• Negotiated with external vendors to secure the most advantageous terms.

• Facilitated the ordering of necessary goods and services.

• Analyzed data to prepare control strategies for unfavorable events.

• Finalized details of orders and deliveries.

Skills

• Strong Communication Skills

• Problem-solving Skills

• Time management

• Data Collection and Entry

• Customer Service and Client Relations

• Administrative Support

Interests and Activities

Reading, Tennis, Watching Football, Watching Documentaries References

*References available upon request

Contact this candidate