Development Representative Social Media

KT

KIARRA TURNER

**************@*******.*** 480-***-**** Phoenix, AZ 85008

Imprints Cares Phoenix, AZ

Sales Development Representative

**/**** - *******

Maintained an up-to-date database of prospects and clients. Tracked progress against goals using CRM software programs such as Salesforce.

Gathered customer requirements and provided product information to meet their needs.

Provided timely follow-up after initial contact for further customer engagement.

Identified and contacted potential customers through cold calling, email campaigns, and social media outreach.

Televerde Goodyear

Project Manager

08/2019 - 02/2022

Communicated with stakeholders and Senior Management to explain reports and overall progress of projects

Developed Project plans, managed project risks, and discussed marketing strategies to ensure sales goals were met

Conferred with project personnel to identify and resolve problems Collaborated with Sales Team to increase productivity and efficiency Monitored or tracked project milestones and deliverables Submitted project deliverables, ensuring adherence to quality standards. Televerde Goodyear

Lead Development Representative

01/2019 - 08/2019

Maintained and expanded the database of prospects through accurately entering new customer data and updating changes to existing accounts Created and delivered qualified opportunities and closed sales to clients Provided outbound calls to existing customers via phone, email, and social to cross and up-sell

Explained product features, benefits, and value, quoted prices, discussed credit terms.

Motor Vehicle Division Goodyear

Customer Service Rep

08/2014 - 03/2019

Handled an average of 350 inbound calls daily from Motor Vehicle customers and assisted with general questions and concerns Directly trained approximately 30 new employees

Worked to find solutions that aligned with Arizona laws Informed customers of new features and benefits.

Persevere Code Camp Goodyear, AZ

Full-Stack Web Development Certificate

06/2023

Mesa High School Mesa, AZ

High School Diploma

Experience

Education

Marketing support

Lead Qualification

CRM Tracking

Customer Relationship Building

Excellent Communication

Task Prioritization

Staff training and motivation

Professional Demeanor

Relationship Building

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Skills

Summary

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