Customer Service Territory Manager

PROFESSIONAL SUMMARY

EXPERIENCE

MATTHEW D.

MCBRIDE

M

M

Joplin, Missouri 64801, 970-***-****, **************@*****.*** Manufacturing and safety leader with a combination of 20 years experience involving many facets of the manufacturing and safety within a plant, retail business and customer service setting. Including task delegation, staffing, training, implementing procedures, SOP, safety inspections and all other areas of EHS. Territory Manager August 2023 - November 2024

Aramark/Vestis Joplin, MO

• Brought in substantial business with successful prospecting of current and new markets.

• Assessed team performance regularly through reviews, feedback sessions, and coaching meetings.

• Identified potential new clients within assigned territory.

• Trained new sales representatives in product knowledge and selling techniques.

• Built strong relationships with key customers and stakeholders.

• Negotiated contracts and closed deals with potential clients.

• Conducted regular client visits to maintain communication and rapport.

• Resolved customer issues promptly, escalating to higher-ups. Worked closely with sales management, marketing, and technical support teams to maximize account penetration.

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• Managed daily routes for Route Sales Reps

• Managed fleet maintenance and repairs.

Shift Production Supervisor April 2021 - August 2023 Iconex Joplin, Missouri

Oversee day-to-day operations on the production floor including daily preshift and safety meetings, press assignments, job approval, quality checks, trouble shooting, disciplinary action, daily production and labor tracking,

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Press Operator February 2018 - April 2021

Iconex Joplin, Missouri

Responsible for daily setup and operation of assigned press including safety and safety inspections, quality control, preventative maintenance and general housekeeping of the facility. Core member of the safety team.

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EDUCATION

Lead driver May 2017 - February 2018

Lincare Glenwood Springs, Colorado

Manage driver routes, maintain and order O2 equipment, delivery and setup O2 equipment. Handled truck inspections, maintenance and preventative maintenance.

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Department Manager/Key carrier December 2012 - May 2017 Home Depot Joplin/ Grand Junction, Missouri/Colorado Oversee the day-to-day operation of the department. Coach and train all associates within the department including safety, sales, customer relations, product knowledge, and all other general duties. Initiated daily safety inspections within the department as well as storewide including opening and closing duties, money drops and till counts.

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Operations Partner May 2000 - May 2012

Bemis Joplin, Missouri

Maintain, setup and operate an 8 color PCMC flexographic CI printing press. Duties included safety inspections, maintenance, preventative maintenance, prepress and plate ordering/monitoring, lab testing and quality control.

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Webb City High School, Webb City, Missouri May 1995 EMT December 2012

Crowder College, Neosho, Missouri

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