Customer Service Manager
Resume:
Tara Moore
Phoenix, AZ *****
*********@*****.***
Passionate and goal focused hospitality professional with 13+ years of restaurant service and management experience. Eager to showcase skills in quick problem solving and creative sales opportunities in the Phoenix, AZ area.
Authorized to work in the US for any employer
Work Experience
Server
Uchi Restaurants - Phoenix, AZ
January 2024 to Present
Service Manager
Olive Garden - Phoenix, AZ
January 2021 to December 2023
Responsible for maintaining and increasing sales and controllable service scores. Knowledge in PNL and ordering restaurant's inventory. Accurate scheduling to achieve profitable and efficient labor hours. Server
Seasons 52 - Phoenix, AZ
July 2019 to November 2020
• Opening and closing shifts.
• Retained a high number of regular guests to increase revenue.
• Provided quick and efficient in a busy environment.
• Lead of private contracted events
• Provided excellent customer service and courtesy along with displaying a professional attitude at all times
• Provided friendly and attentive service.
• Maintain stocked service areas for use.
Restaurant Manager/Bartender
Longhorn Steakhouse - Surprise, AZ
March 2013 to May 2019
• Responsible for the performance of the restaurant, as well as maintaining high standards of services, food and health and safety.
• Led and directed team members on core values, operations and standard operating procedures.
• Performed weekly inventory and ordered food and liquor.
• Assisted in the training of all newly hired employees including team members and new hire managers.
• Created team building exercises and sales contests resulting in high sales growth.
• Began relationship as a Bartender, quickly promoted to Certified Trainer an Service Professional. Ended time with Longhorn as a Culinary and then Bar Manager (2016-2019) Education
GED
Rio Solado College Phoenix - Phoenix, AZ
2013 to 2013
Skills
• Multi-tasking
• Creating positive and engaging work environment
• Serv-safe certified
• Complaint Recovery
• Problem solving
• Restaurant Management
• POS
• Kitchen Management Experience
• Restaurant Experience
• Food Safety
• Serving Experience
• Bartending
• Food Preparation
• Management
• Food Production
• Host/Hostess
• Inventory Control
• Banquet Experience
Certifications and Licenses
ServSafe
TABC Certified
Food Handler Certification
Assessments
Restaurant manager — Proficient
April 2022
Managing restaurant staff and meeting customer expectations Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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