Customer Service Representative
Resume:
Staci Smith
Customer Service Representative
Reno, NV 89501
***********@*****.*** 775-772-
5072
Authorized to work in the US for any employer
Work Experience
Reservation Agent
Sands Casino and Resort
11-10-2019 to 7-29-2020
I answered phones and made and cancelled reservations for the hotel Customer Service Representative
Truckee Meadows Water Authority - Reno, NV
May 2017 to October 2017
My responsibilities included high paced customer service for local city water company doing service orders including move ins, move outs, disconnects, leaks, complaints Customer Service Representative
Truckee Meadows Water Authority
November 2015 to May 2017
My responsibilities included high paced customer service for local city water company doing service orders including move ins, move outs, disconnects, leaks and complaints Customer Service Representative
Fusion Call Center - Reno, NV
September 2014 to December 2014
It was my responsibility to handle inbound calls from customers for Shutterfly photo share. We handled everything from orders printed wrong to replacing and refunding orders, we also helped customers create such things as photo books and calendars. Our number 1 goal was customer satisfaction.. Customer Service Representative
One Contact Inc. Reno, NV
11/30/2020-07/21/2021
Answering High paced calls for Wells Fargo Credit Card rewards, assisting Customers with refunds, issues and concerns.
Customer Service Representative
Fusion Call Center - Reno, NV
October 2013 to December 2013
It was my responsibility to handle inbound calls from customers for Shutterfly photo share. We handled everything from orders printed wrong to replacing and refunding orders, we also helped customers create such things as photo books and calendars. Our number 1 goal was customer satisfaction.. Guest Room Attendant
Grand Sierra Resort - Reno, NV
April 2013 to December 2013
It was my responsibility to clean guest rooms and make sure guests had everything they needed and that they were satisfied and content.
Shift Supervisor
CSR - Las Vegas, NV
February 2010 to May 2011
Netbiz
Las Vegas NV 02/10
to 05/11
It was my responsibility to take inbound calls and also make outbound calld to people interested in setting up there own website. Shift Supervisor
Supervisor
Wendys - Reno, NV
October 1988 to June 2002
I worked customer service for Wends starting as cashier/ordertaker then working into management position. I handled schedules and cash.
Education
Diploma
Faith Christian High School
August 1983 to June 1987
References
Anthony Wilkerson
1850 Idlewild Drive Apt G4
Reno NV 89509
Lorie Nelson
1260 El Rancho Dr #39A
Sparks, NV 89431
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