Case Management Manager

Sonte' Warren

********@*****.*** 323-***-**** La Habra, CA

SUMMARY

Seasoned professional with 19 years of experience in client advocacy, case management, and medical coordination. Skilled in handling telephone calls, managing caseloads, and liaising with various departments to uphold compliance and client progress. Seeking a Utilization Review Intake Specialist role to leverage extensive background in healthcare coordination and client support.

WORK EXPERIENCE

Mary's Path Santa Ana, CA

Medical Coordinator Apr 2022 - Present

• Coordinate medical appointments and facilitate life skills education for diverse client populations.

• Advocate for client medical insurance coverage and liaise with DCFS to obtain necessary documentation. Telecare Corporation Santa Ana, CA

Case Manager II Nov 2021 - Present

• Manage a caseload of 10-13 members, providing comprehensive assistance with housing, employment, and benefits applications.

• Record daily case notes to ensure accurate tracking and reporting of client progress and court referral outcomes. Phoenix House Santa Ana, CA

Facility Manager Jul 2017 - Dec 2019

• Oversaw a team of 12, ensuring efficient operations through staff supervision, payroll processing, and schedule management.

• Maintained organizational integrity by conducting thorough audits of client files to uphold compliance standards.

• Implemented behavioral interventions and contributed to quality assurance and management meetings to enhance facility services.

Stephouse Recovery Fountain Valley, CA

Substance Abuse Specialist Oct 2016 - Dec 2016

• Provided individual and group counseling to aid clients in managing dependencies, adapting to new life circumstances, and implementing personal changes.

• Formulated treatment plans, monitored client progress, and acted as a client advocate to support their journey towards recovery.

The MENTOR Network Long Beach, CA

Direct Support Professional (DSP) Aug 2009 - Sep 2015

• Monitored patients' physical and emotional health, ensuring timely intervention and support.

• Influenced and guided patient behavior towards positive outcomes through regular engagement.

• Facilitated the development of patients' vocational abilities and taught wellness strategies. Los Angeles Unified School District Los Angeles, CA Director Nov 2008 - Jun 2011

• Developed and delivered educational workshops, ensuring the provision of necessary supplies and fostering parent engagement through effective liaison activities.

• Coordinated annual community support initiatives, involving the distribution of food and clothing to serve district families in need.

Detection & Treatment Resources Long Beach, CA

Office Clerk Apr 2007 - Oct 2008

• Conducted thorough data entry and managed accounts receivable, ensuring accurate financial record-keeping and streamlined billing processes.

• Organized and maintained the filing system, efficiently processed laboratory test results, and handled the distribution of incoming mail to relevant departments. AppleOne Employment Services Los Angeles, CA

Court Clerk Jan 2000 - Jun 2005

• Provided comprehensive customer service, effectively responding to inquiries and resolving issues for visitors and callers to the child support department.

• Developed and maintained weekly court calendars, ensuring accurate scheduling and efficient case management.

• Processed a variety of legal documents with attention to detail, upholding the integrity of court procedures and records.

EDUCATION

Cal State Dominguez Hills

Certification in Substance Abuse Counselor, Substance Abuse Counseling Carson, CA

Jul 2011

University of Phoenix

Associate of Arts, Business

Tempe, AZ

2009

Northwest College

Certification in Pharmacy Technician, Pharmacy Technician Pomona, CA

Sep 1996

CERTIFICATIONS

Substance Abuse Counselor May 2012

Coordinator Jun 2012

Substance Abuse Counseling Certification

First Aid Certification

CPR Certification

SKILLS

Case Management • Detail Oriented • Operations • Problem Solving • Leadership Experience • Conflict Management

• Supervising Experience • Microsoft Word • Time Management • Data Entry • Documentation Review • Social Work

• Payroll • Quality Assurance • Addiction Counseling • Facilities Management • Crisis Intervention • Motivational Interviewing • Customer Service • Organizational Skills • Typing • Communication • Multi-tasking • Interpersonal Skills • Computer Proficiency

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