Guest Experience Administrative Assistant

KAREN ANDREA POTES MOLINA

Miami Beach, FL 754-***-**** **********@*****.***

OBJECTIVE

To obtain a position within your company where my skillset can positively influence both productivity and the guest experience.

EDUCATION

SCHOOL OF TOURISM & FLIGHT ATTENDANTS

Hotel & Tourism Management

COLOMBIAN AMERICAN CULTURAL CENTER

English for Adults Program

WORK EXPERIENCE

BAYSIDE SUNSET BAR- BAYSIDE GRILLE

Bartender- Server January 2024- October 2024

Maintain and elevate beverage program to cater to both locals and tourists

Fortify relations with local clientele and provide excellence in the guest experience

Coordinated performance of the local musicians

BALL & CHAIN

Bartender October 2021 – December 2023

●Consistently worked to expand knowledge of new drinks based on inventory and customer requests

●Quickly developed relationships with customers and maintained a positive attitude while serving patrons from all over the world

●Collaborated in creating media such as filming for television shows, music videos and in house programs such as running the Rum Tasting events

TIKI TIKI Hollywood, FL

Server July 2020 – August 2021

●Focused on the guest experience by providing service that goes above and beyond along with educational sales techniques that provide a higher check average.

●Maintained clean and organized workstations and upheld detailed cleaning schedules for adequate results

MARRIOTT HOLLYWOOD BEACH Hollywood, FL

Server December 2017 – June 2020

●Maintained up-to-date knowledge of the menu and specials of the day, to proactively recommend appetizers and main courses to guests.

●Worked collaboratively with management and kitchen team to reduce idle time when dishes are ready, thereby maximizing guest satisfaction.

FUNDACION CLINICA VALLE DEL LILI Cali, Colombia

Administrative Assistant January 2015 – June 2017

●Established logistics and plans of medical treatment for patients arriving from Caribbean islands

●Organized & managed client files

●Communicated and translated medical terms to staff in English and Spanish

HAUS HOTEL Cali, Colombia

Receptionist December 2013 – July 2014

●Attended to guest services, including purchase transactions

●Managed organization and logistics of large groups of guests according to room accommodations

● Handled check-in and check-out of guests

Languages: Fluent in English & Spanish; Intermediate Proficiency in French

Professional References: Vito Zinerco, 954-***-**** Alexandro Del Bosque Garcia, 786-***-****

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