Customer Service Data Entry

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CONTACT

Address : Las Vegas Nevada *****

Phone : 725-***-****

Email : *************@*****.***

SKILLS

Document Management

Stationary surveillance

CCTV Monitoring

Personnel screening

Staff Management

Visitor tracking

Complex Problem-Solving

Invoice Verification

Surveillance

Superior customer service

Detail Oriented

Visitor screening

Customer Service

Loss Prevention

First Aid Certified

Honest and Dependable

Problem-Solving

Relationship Building

Goal Setting

Team Collaboration

Adaptability and Flexibility

Team Training

Organizational Skills

Problem-solving aptitude

Task Prioritization

Attention to Detail

Punctuality

Stakeholder Management

Updating software

Marketing

Product Knowledge

Troubleshooting product problems

Recommending products

Creative solutions

Quality Assurance

Pricing quotes

Safety Regulations

Key holder

Opening and closing procedures

Customer Relationship Management

Data Entry

Project Management

Innovation Skills

User Training

Service Schedule Coordination

Desktop support

Application support

Mobile Device Repair

Data Recovery

Call Management

Online Chat Support

Technical Troubleshooting

Help Desk Support

Incoming Call Management

Project Coordination

Customer Needs Assessment

Customer Service

Account Administration

Computer Diagnostics

Call Routing

Guest Relations

Cash Handling

Clerical Support

Supply Management

Mail distribution

Departmental support

Mail Sorting

Spreadsheet tracking

Inventory Control

Office Administration

Administrative Support

Front Office Management

Office Organization

Customer Service

Customer Service

File Management

Customer Service

Appointment Scheduling

Customer Service

Customer Service

Meeting Arrangements

Filing

Call forwarding

Basic accounting

Problem-solving skills

PROFESSIONAL SUMMARY

Im a mother of 11 Children and 1 grandchild i love to work and build a future for my kids

WORK HISTORY

Solutions Specialist, 08/2023 to 02/2024

Mobilelinkusa - Henderson

Sale cell phone's and supplies

I opened and closed the store

I did deposits, ordered supplies,

I did everything a manger and rep does

Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.

Implemented corrective actions to fix root causes of various issues.

Inspected products as part of adherence to quality standards.

Answered customer questions about billing, account issues and upgrade possibilities.

Conducted troubleshooting and diagnostic procedures on customer devices.

Identified opportunities for upselling additional services, resulting in increased revenue for the company.

Improved office efficiency by effectively managing medical records and data communications.

Front Desk Receptionist, 07/2022 to 08/2023

Hotel Galaxy - Dean Martin

Booked reservations

check ins / outs

make keys

check rooms

serve breakfast

And so much more

Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Collected room deposits, fees, and payments.

Confirmed important personal and payment information for compliance with security and payment card industry standards.

Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.

Contributed to increased online reviews by consistently providing stellar customer service experiences at the front desk reception area.

Security Officer, 07/2022 to Current

C.S.I - Las Vegas

Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

Acted quickly during emergency situations to reduce opportunity for damage and injury.

Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Checked and verified photo identification prior to granting facility access.

Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.

Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.

Reported suspicious activities and persons to law enforcement.

Regulated vehicle and pedestrian traffic onto building grounds.

Screened individuals and prevented passage of prohibited articles into restricted areas.

Auto Detailer, 02/2016 to 07/2022

Lee's Auto Detail - Las Vegas

Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.

Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.

Shined vehicle windows and windshields to remove water spots.

Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.

Applied wax to vehicle exteriors and buffed to brilliant shine.

Vacuumed interiors of vehicles to remove dirt and debris.

Washed cars and trucks daily for auto dealership.

Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.

Instituted quality control measures to assess completed jobs before releasing vehicles back to customers, minimizing return visits due to dissatisfaction or incomplete workmanship.

Conducted thorough inspections of vehicles before and after detailing to ensure complete customer satisfaction.

EDUCATION

GED, 05/2020

Adult Education - Las Vegas

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KRYSTAL RIOS

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