Customer Service Entry Level

Dedicated and customer-focused professional seeking a Call Center Representative position. Bringing

extensive experience in remote customer service roles, excellent communication skills, and a proven ability to resolve customer issues effectively in a high-volume environment. Excellent verbal and written

communication

Active listening and empathy

Problem-solving and conflict

resolution

Ability to handle high call volumes

Multitasking and time

management

T-Mobile – Remote

Bank of America – Remote

Customer Care Representative (WFH)

Fraud Specialist (WFH)

Provided phone and chat support to resolve billing, technical, and service-related inquiries for T-Mobile customers across the U.S. Assisted customers in troubleshooting device issues and scheduling service appointments.

Monitored and responded to potential fraud alerts, working closely with customers to verify transactions and secure their accounts. Assisted in the resolution of fraud claims, providing clear explanations of processes and following up to ensure customer satisfaction. iQor – Remote

High School Diploma Available upon request.

Customer Service Representative (WFH)

Hopewell - Charlotte, NC

Handle a high volume of inbound and outbound calls for client accounts, ensuring all customer queries are addressed professionally and efficiently. Provided tailored solutions and maintained a friendly, calm demeanor in challenging situations. Collaborate with remote teams to streamline processes and share best practices, improving overall service delivery.

Oct 2023 - August 2024

Jan 2022 - Aug 2023

July 2021 - Jan 2022

OBJECTIVE

980-***-****· ***********@*****.***

8016 Waterford Lakes Dr, Charlotte NC 28210

Teona Brown

PROFESSIONAL EXPERIENCE

EDUCATION REFERENCES

KEY COMPETENCIES

2021

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