Call Center Machine Operator
Resume:
ELIZABETH MUNOZ
Chicago, IL 60629
******************@*****.***
SUMMARY OF QUALIFICATIONS
A 19-year Chicago Public Schools (CPS) Payroll call center technician who worked with a team of 12 other technicians tasked with ensuring payroll was correct per KRONOS and PeopleSoft for over 39,000 CPS employees. Well versed with proprietary Service Now phone recording services and KRONOS timekeeping software. With a unit of 12 team members I handled 50% of all bilingual CPS payroll repair tickets. In addition, was directly requested by executive management to be CPS’s lead payroll technician trainer. As Production Team Member for two distribution companies, she ensured 50,000 products were distributed to various stores in the Chicagoland area. Served as a telecommunications operator at St. Anthony Hospital who used technology to keep hospital staff and management up to date with information and routes law enforcement, civilian personnel and family members looking for injured or recovering patients being treated in the hospital. Machine operator (Tootsie Roll) thru Integrity Staffing Agency.
Driver’s License Bilingual (English & Spanish) Service Now PeopleSoft KRONOS
Workforce
Microsoft Office
Products
Machine
Operator
Customer
Service
PROFESSIONAL EXPERIENCE
Machine Operator, Integrity Staffing Solutions(2024-2024) Packing, filler, checked settings, SQF food safety training, inspected finish product, corrected machine errors, inspected finished product.
Telecommunications Operator, St Anthony Hospital (2022-2023) Connected hospital staff and administration via telephone communications and PC based systems to patients from 10 city neighborhoods and 1 suburb
Lead initiator of active shooter emergency notifications for real world and training events
Updated weekly emergency adult rapid response database to ensure patients received emergency medical assistance in an efficient manner, saved 185 adult and infant lives Production Team Member, Michael's Distribution & Voyant Beauty (2020-2022) In charge of releasing for distribution $3 million dollars’ worth of product, monthly Warehouse product packer and inspector of 50,000 items per day Payroll Call Center Representative, Chicago Public Schools, (2000-2019) Ensured correct payroll disbursement for 45,000 CPS employees and special projects, awarded three superior technician awards
Lauded CPS payroll trainer, optimized training for 1,000 new payroll technicians during hiring surge
Out of 12 member team processed 50% of daily walk-in or phone call bilingual payroll repair requests
Audited employee accounts and ensured payroll garnishments were legally accurate, saving taxpayers $349,000 in fraudulent disbursements EDUCATION
High School Diploma - 1999
Atterbury Job Corps, Edinburg, Illinois
Legal Secretary Certificate - 1999
Atterbury Job Corps, Edinburg, Illinois
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