Customer Service Data Entry

Tycha DuBois-Thompson

***** **** **. • Cincinnati • OH 45240

Cell: 513-***-****• **********@*****.***

I am an intuitive, well-rounded, respected professional with superb analytical, problem-solving, and decision-making abilities. I am a proven troubleshooter and work well meeting tight deadlines, best practices, customer service, and work accuracy to achieve project success. My core competencies include:

• Exceptional Customer Service

• Efficiency

• Legal Assistance

• Bilingual (English & Spanish)

• Administrative Support

• Organization

• Data Entry

• Accuracy

• Process Improvement

• E-filing & Records Management

• Effective Written & Verbal Communications

• Calculative

• Research & Reporting

• Investigative

• Time Management

• Documentation

• Prioritizing

• Proficient in MS Office

Professional Experience

MCCLUSKEY CHEVERLOT CINCINNATI, OHIO 06/2024 to Present

FRONT DESK RECEPTIONIST

• Greets visitors

• Handles queries and complaints via phone, email, and general correspondence

• Scans, organizes, and files documents into company database

• Daily enter key data of financial transactions and processing into database

HEWITT FOSTER LEGAL GROUP CINCINNATI, OH Interned 05/2022-08/2022

PROBATE AND BANKRUPTCY PARALEGAL 08/2022- 06//2024

• Maintains database, answers phones and correspondence, drafts legal documents, and performs administrative tasks as needed

• Trusted with confidentiality, typing and safely storing confidential files for clients, and scheduling and conducting client and witness interviews

• Scans, organizes, and files exhibits, briefs, and legal documents into firm’s litigation database

• Committed to improving the quality of people’s lives by providing exceptional care and services

THE KELLOGG COMPANY CINCINNATI, OHIO 04/2011- 12/2022

QUALITY CONTROL/ MACHINE OPERATOR

Conducts routine and spot inspections of materials, machinery, and production lines

• Analyzes test results and drafts reports detailing findings

• Generates, daily, weekly, and monthly reports for review

• Calibrates equipment according to manufacturing standards and customer service specifications.

EDUCATION

EASTERN GATEWAY COMMUNITY COLLEGE, STEUBENVILLE, OH 2022

Associate degree in Paralegal Studies

INSTITUTE OF CHILDREN’S LITERATURE, West Redding, CT 1992

1Year Writing Instruction Course

COMPUTER

Microsoft Office

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