Customer Service Representative

Regina M Belville

**** ******* ** *********, ** *7601 717-***-**** **************@*****.***

Experience

The Heart Group, 217 Harrisburg Avenue, Lancaster, PA 17603, October 2021-Present —717-***-****

Customer Service. Answering telephone calls. Directing them approximately. Scheduling appointments, tests within referral status.

Checking in patients for appointments. Verifying patient information.

Being a positive first line to The Heart Group.

Lancaster General/ Penn Medicine—Orthopedic PACU/Pre-op/Post-op, Lancaster General Hospital, Lancaster, PA 17603, May 2021-October 2021– Cindy Poucel- 717-***-****

Helping patients get ready for surgery. Doing vitals, shaving if necessary, washing with pre soap, EKG’s, urine pregnancy test, COVID test.

Moving patients from hospital rooms, ER, other holding rooms to surgery Pre-op.

Helping nurses when patients come out of surgery with vitals, leads, catheter, measuring and discarding urine. Pulling catheter. Running bladder scans. Helping patients dress. Moving patients to hospital rooms, Post op or transporting them to vehicles.

Recording all vitals in the computer under EPIC in patients charts.

Aveanna Healthcare, Charter Lane, Lancaster, PA17603, March 2020-May 2021– 727-***-****

Certified Home Healthcare Aide. Working one on one with client. First Aide and CPR certified for Adult and Children.

Home duties. Caring for and observing play and health safety.

TEACHER--CIRCLE OF FRIENDS 625 COMMUNITY WAY, LANCASTER, PA 17603--717-***-**** October 2017- March 2020

Teaching, loving and nurturing children. Taking care of their needs, helping them to reach their milestones.

ASSISTANT MANAGER-- CHRISTOPHER & BANKS OUTLET —35 WILLOWDALE DRIVE #312, LANCASTER, PA 17602, 717-***-**** — October 2016- November 2017

Representative for the store, selling and displaying merchandise. Helping customers feel good about themselves in clothing. Keeping registers accurate, transporting money to the bank. Keeping store records.

GIFT SHOP CLERK, AMERICAN MUSIC THEATER, —-2425 LINCOLN HIGHWAY E, LANCASTER, PA 17602, 717-***-****. —-October 2016 - January 2017

Selling merchandise, transfer of money and credit cards. Stocking of merchandise.

Patient Access Representative II--Lancasters General Health-Breast Center--- 2104 Harrisburg Pike, Suite, 100, Lancaster, PA 17601--January 23,2012--April 2016

Greeting patients, checking them in, and scheduling them for necessary procedures. Calling patients for reminder calls, and preparing necessary paperwork for scheduled appointment, and calling offices for orders, and diagnostic procedures. Being the First Positive that the patient see when entering the Department.

Setting up Biopsy rooms, with necessary supplies needed for the day. Assisting with biopsies, and marking the samples with appropriate date, time, name, date of birth, and doctors. Hand carry to the Lab label STAT to get result back ASAP. Clean the room, and refill the area.

Work with the Mammogram Nurses on All Category 0 Studies. Called back Patients for Necessary Diagnostic Studies. Worked in the Film Library, Imaging Services Department, Requested Films from other facilities. Imported Images. Digitized Images.

Technician Assistant III -- MRI GROUP,LLP. --2104 Harrisburg Pike, Suite 100, Lancaster, PA 17601--717- 291-1016--March 2002--August 2011

Front desk receptionist check in patients, knowledge of insurance and scheduling test. Knowledge of HIPAA, confidentiality and compliance laws. Assisted patients with getting ready for the MRI procedures. Worked in high paced outpatient setting with IN-patient as well as out patients.

Trained to work with GAMMA Knife Patients, setting them up in the high Field MRI, to scan to protocal for their Therapy Plan. Assisted in MRI Breast Guided Biopsies, worked closely with the Mammography department in scheduling 2nd look ultrasound, and assisted in holding pressure to biopsy sites. Worked closely with the Nurse Navigators and Radiologist to keep the plan of actions of Breast MRI’s accurate.

Receptionist Billing Assistant --LANCASTER RADIOLOGY ASSOCIATES, LTD, P.O BOX 3555, Lancaster, PA 17604-3555--January 2001 ---March 2002

Prepared insurance claims. Responsible for calling insurance companies, patients, and insurance agents, maintaining appropriate telephone edict, issuing claims. Worked with billing questions, and basic knowledge of insurance while working with information to get claims paid and resolved.

Receptionist--FAMILY EYE GROUP-- 2110 HARRISBURG PIKE SUITE, PO BOX 3200, Lancaster, PA 17604-3200

Greeting patients, checking in patients, and entering insurance information. Completing patients information chart to update, collecting copay. Reassuring patients and keeping them calm while they wait for their appointments. Checking patients out, and scheduling them for follow up appointments. Closing office and locking up.

Student Supervisor -- Millersville University, Ganser N. George Street, Millersville PA 17551--June 1986-June 1988 / July 1989-August 1990

Responsible for opening and closing the library. Supervising the students as they do their work day. Proper phone edit as patrons call in requesting information, transfer phone calls when necessary. Collecting fines on overdue books. Greeting patrons in a positive way as they enter the library facility. Checking in and out the library materials. Properly dealing with customer questions and complaints. Developing a positive patron relationship. Responsible for properly locking up the department at the end of a work day, making sure everything was secure.

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