Customer Service Department Supervisor

Alex Vangelakos

860-***-**** *******@*****.*** Las Vegas, NV 89178

PROFESSIONAL SUMMARY

Experienced Department Supervisor with a proven track record in coordinating daily activities, driving customer satisfaction, and optimizing workflow efficiency. Skilled in problem resolution, staff supervision, and policy enforcement. Strong leadership competency and a focus on performance improvement. Committed to providing excellent customer service and enhancing workplace safety.

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

SKILLS

Problem Resolution Leadership skills Customer Service Problem-Solving Workplace Safety Staff Supervision Policy Enforcement Performance Improvement Leadership competency Team Supervision Training and Development Coaching and Mentoring Sales expertise Personnel training and development

EXPERIENCE

DEPARTMENT SUPERVISOR, Las Vegas, NV

Lowes, May 2018-Present

• Coordinated daily activities to ensure timely completion of tasks within established deadlines.

• Delivered excellent customer service, driving quality shopping experiences.

• Evaluated employee performance regularly and provided constructive feedback for growth opportunities.

• Handled escalated customer issues, driving customer satisfaction and repeat business.

• Maintained knowledge of product ranges and services to improve customer experience.

• Mentored staff on best practices for process improvement to optimize workflow efficiency. Lead weekly team meetings to discuss upcoming tasks, review project status updates, and resolve any issues or concerns.

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• Advised executive management on departmental matters as needed while representing the interests of the team.

• Provided proactive leadership by motivating team members through positive reinforcement techniques.

• Established performance metrics to track progress against organizational goals.

• Ensured compliance with company policies, procedures, safety regulations, labor laws. DEPARTMENT SUPERVISOR, Hartford, Ct

Home Depot, March 2012-May 2018

Hired as Lumber associate. Maintaining dept as per company standards safety a priority. Transferred to shipping and recieving. Promoted to Dept supervisor. Oversaw all aspects of recieving and shipping orders Maintained strict safety standards

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• Reviewed associates with recommendation for improvement and complimenting on job well done Adhering to accuracy of incoming and outgoing orders.This would ensure that inventories would be correct so as to not jeopardize financial values and / or customer satisfaction

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• Coordinated daily activities to ensure timely completion of tasks within established deadlines.

• Delivered excellent customer service, driving quality shopping experiences.

• Followed loss prevention and risk management guidelines, resulting in enhanced safety and security. CO OWNER, Hartford, Ct

AEV CONSTRUCTION, July 2008-March 2012

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