Customer Service Front Desk

**** ******* **. ******, ** 720-***-**** *****************@*****.***

Antonio Mercado

Summary

Experienced team leader with a wide range of skills who is driven to work hard and flourishes in a fast-paced environment. Extensive customer service experience with an educational background in culinary arts and restaurant management. Vast range of mechanical knowledge and experience working with machinery. Friendly and energetic with exceptional communication, organization, and time management skills. Bilingual in English and Spanish. Experience

Automotive Technician & Sales

Pro Import Denver, Denver, CO

May 2022 - August 2024

● Handled front desk sales responsibilities, assisting customers with service inquiries, quotes, and appointment scheduling.

● Completed multiple specialized training courses to enhance technical knowledge and improve efficiency in various types of reports.

● Maintained a clean work environment to ensure safety and efficiency.

● Demonstrated bilingual communication skills to effectively assist a diverse customer base and boost client satisfaction.

Assistant Manager

O’Reilly Auto Parts, Denver, CO

March 2021 - May 2022

● Determined required replacement parts through inspections and customer requests.

● Handled cash, managed customer service, and maintained inventory.

● Assisted in scheduling and training new employees.

● Discussed product features based on extensive machinery knowledge. Supervisor/Lead/Lumper

Capstone Logistics, Denver, CO

March 2020 - March 2021

● Developed skills in space management and warehouse operations.

● Trained staff in receiving, payout, pricing, and data entry.

● Operated various equipment including forklifts and pallet jacks.

● Recorded unit movements and maintained production sheets. 1575 Clinton st. Aurora, Co 720-***-**** *****************@*****.*** Sous Chef

Recess Bar and Grill, Denver, CO

December 2017 - March 2020

● Assisted in menu development and staff training for new dishes.

● Ensured compliance with health and safety regulations through cleaning schedules.

● Streamlined kitchen operations with improved prep sheets and standardized recipes. Education

Culinary Academy Le Cordon Bleu Program

Orlando, Florida

August 2007 - May 2008

● Focus on proper food handling, management, cost control, wine pairing, and menu development. Mech-Tech College

Caguas, Puerto Rico

2006 - 2007

● Introduction to gas and diesel engines.

Petra Mercado Technical High School

Humacao, Puerto Rico

2005

● Basic mechanic program

References

Available upon request.

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