Certified Phlebotomy Technician Customer Service Data Entry
Resume:
Roxanne Burke
Whitsett, NC *****
***********@*****.***
Motivated, eager to learn, caring and result driven professional,seeking a work environment to put my management experience to good use in a leadership position. Work Experience
Medical Technician
US Department of Veterans Affairs - Durham, NC
April 2022 to Present
Draw blood in a outpatient, inpatient setting
Perform customer service and receptionist duties
Provide education to patients for proper collection techniques Prepare specimen samples for testing
Identify patients using appropriate documentation
Validate patients demographic information
Maintain patients scheduling of appointments
Knowledge of office techniques and procedures
Produce documents in both Microsoft Word and Excel. Data entry experience.
Communicate with employees, public, professionals, providers, government agencies and/or other professionals via telephone, face-to-face, and/or email. Clinical Laboratory Technician II
Duke University - Raleigh-Durham, NC
March 2019 to April 2022
Provided Phlebotomy services in a outpatient, inpatient setting Supervised and trained employees
Maintained and scheduled appointments for outpatient clinic Validated and updated patient demographic information Prepared clinical specimens for analysis
Initiated Point of Care Testing
Communicated in a professional and courteous manner with doctors and patient Attended morning huddles
Performed customer service duties
Scheduled appointments
Owner/Manager
Caring Hands Moving,LLC - Whitsett, NC
September 2012 to November 2020
Moved furniture and office equipment
Provided excellent customer service.
Scheduled appointments
Managed 11 employees
Preformed clerical duties
Adjusted appointment times and dates
Insured safety standards for employees
Answered emails and phones
Entered data on Microsoft Access and Excel
Certified Lead Phlebotomy Technician
Novant Health - Winston-Salem, NC
February 2018 to March 2019
Supervised Employees Collected blood specimens for clinical laboratory Functioned as intermediary between patients, laboratory, and caregivers Assured proper specimen collection and identification Reacted calmly to emergency situations
Certified Phlebotomy Technician
Moses Cone Hospital - Greensboro, NC
January 2017 to January 2018
Collected blood specimens in emergency department
Performed Point of Care Testing on collected specimens Handled inbound calls from laboratory and doctors
Knowledge of office techniques and procedures
Certified Phlebotomy Technician
LabCorp - Burlington, NC
October 2014 to November 2016
Performed venipuncture in a specialized environment Processed patient specimens
Pulled lab requisitions and client insurance information Produced documents in both Microsoft Word and Excel Lead Phlebotomist/ Customer Service Representative Sunrise Medical Laboratories - Long Island, NY
July 2008 to October 2014
Trained and supervised new phlebotomist
Verified patient information for lab records
Guided and helped clients with insurance forms
Ordered and tracked office supplies
Communicated Effectively with doctors, patients and family members Phlebotomy Technician/Medical Assistant
Long Island College Hospital - Brooklyn, NY
June 1995 to June 2008
Performed venipuncture in outpatient setting
Collected and processed urine specimens for drug screens Administered injections and EKGs
Provided administrative support as needed
Verified patient and insurance information
Education
Associates of Nursing Degree in Nursing
Long Island College Hospital School of Nursing - Brooklyn, NY September 2004 to June 2006
Associate in Human Biology
St. Francis College - Brooklyn, NY
September 2000 to August 2004
Skills
• Epic
• CPR Certified
• Patient Care
• Scheduling
• EKG
• Injections
• Venipuncture
• Insurance Verification
• Microsoft Word
• Phone Etiquette
• Customer support
• Customer service
• Basic life support
• URINE DRUG SCREENING
• Medical Office Experience
• Supervising Experience
• Laboratory Experience
• Hospital Experience
Certifications and Licenses
Certified Phlebotomy Technician
CPR Certification
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