Customer Service Representative

Summary

Skills

Experience

Education and Training

References

Breyonna Allen

**** *** ** *, ******, MS 38756 662-***-****

***************@*****.***

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Microsoft Office Suite: Excel, Power Point, Publisher, Word, Access

Operating Systems: Windows 7/8/10

Exemplifies strong customer service skills

Inbound and Outbound Calling

Microsoft Excel

Service Upselling

Critical Thinking

Ability to work professionally with sensitive

items/materials, proprietary data and information

while maintaining Confidentiality; record keeping and multi-tasking skill set.

Exhibits excellent organizational and problem-solving skills and displays a strong work ethic.

Customer Service Representative, 07/2022 Current ResultsCX

Provided excellent customer service to resolve customer complaints in a timely manner. Assisted customers with product selection, ordering, billing, returns, exchanges and technical support. Resolved complex problems by working with other departments to provide solutions that meet customer needs. Healthcare Customer Service Representative, 10/2019 07/2022 BroadPath Healthcare

Scheduled appointments for patients using the electronic health records system. Managed incoming calls from patients and other healthcare facilities to provide information or schedule services. Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.

05/2019 O'bannon High School Greenville, MS

References available upon request.

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