Appointment Setter Office Manager
Resume:
Cynthia Kirkman
Franklinville, NC *****
***********************@***********.***
Work Experience
Training Manager/Appointment Setter
TriStar Marketing-Greensboro, NC
May 2006 to June 2008
• Designed and delivered virtual training modules to accommodate remote workforce, increasing accessibility and participation by 60%
• Mentored and coached trainers on instructional techniques, ensuring consistent delivery of high-quality training content
• Designed and delivered workshops on effective communication, conflict resolution, and team building to enhance employee soft skills
Office Manager/CSR
Central Carolina Air Conditioning-Greensboro, NC
May 2003 to April 2005
• Led a team of XX employees, providing guidance and support to ensure efficient operations
• Managed daily operations, including scheduling, inventory management, and customer service
• Achieved 55% increase in sales through effective staff training and motivation
• Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
Education
Graduated from High-school in Required studies
Grimsley High School - Greensboro, NC
August 1990 to June 1995
Skills
• Training & Development
• Telemarketing
• Office Management
• Recruiting
• Management
• Conflict Management
• Administrative Experience
• Quality Assurance
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