Information Management Program Manager
Resume:
Noor Gedi
Minneapolis Mn *****
Tel: 612-***-****
***********@*****.***
Nationality. United States of America/ Somali
Professional Summary
Experienced Program Manager, Field Assistant Manager, Information Management Officer, Outreach Officer, and Outreach Coordinator with over 7 years in humanitarian and non-profit sectors, specializing in program management, field coordination, community outreach, and engagement. Skilled in leading teams, managing multi-stakeholder projects, and ensuring the effective delivery of humanitarian aid and support services. Recognized for strong project planning, data management, and on-ground operational expertise in crisis-affected areas.
Professional Experience
International Rescue Committee (IRC)
Information Management Officer in kanya program
2012 – 2014.
Managed data collection, analysis, and reporting systems to support IRC’s humanitarian projects and optimize program effectiveness.
Designed and maintained databases, ensuring data integrity and accessibility for program managers and stakeholders.
Trained and supported field staff on information management practices, improving data accuracy by 45%
United Nations High Commissioner for Refugees (UNHCR)
Field Assistant interpreter in Kenya Dadaab refugee camp and Nairobi office.
2014 - 2016
Provided interpretation and translation services for refugees, facilitating communication between displaced individuals and UNHCR staff.
Assisted in intake interviews, helping to ensure accuracy and clarity for legal and support services.
Coordinated with caseworkers to enhance resource distribution and ensure needs were met effectively, supporting community integration.
Refugees united in Kenya
Outreach coodinator
2016 - 2018
Conducted outreach and engagement activities to raise awareness and provide support services to vulnerable populations.
Built and maintained relationships with community leaders and local organizations, expanding the reach of Kenya Red Cross programs by
Developed and implemented community workshops and information sessions, which improved community health practices and resource utilization.
2018 -2021
Amazon Warehouse Associate in Minnesota.
Key Responsibilities
1.Order Fulfillment
a.Pick and pack items according to customer orders using handheld scanners and other equipment.
b.Sort, organize, and prepare shipments for delivery to customers in a timely manner.
c.Ensure products are packed securely and labeled accurately for efficient shipping.
2.Inventory Management
a.Receive incoming inventory and place items in designated storage areas.
b.Conduct regular stock checks and update inventory records to maintain accurate levels.
c.Rotate inventory as needed and report any discrepancies to supervisors.
3.Safety and Compliance
a.Follow all safety protocols and participate in daily safety briefings.
b.Operate warehouse machinery, including forklifts and pallet jacks, while adhering to Amazon’s safety guidelines.
c.Maintain a clean and organized workspace, including aisles, shelves, and stations.
4.Problem-Solving
a.Identify and resolve issues such as damaged or missing items in orders.
b.Collaborate with team members and supervisors to solve workflow issues and improve operational efficiency.
c.Report any equipment or machinery malfunctions promptly.
2021 –2024
NG transportation inc.
Transportation coordinator.
Key Roles and Responsibilities
1.Route Planning and Scheduling
a.Develop and optimize routes to maximize efficiency and minimize fuel costs and delivery times.
b.Plan schedules for drivers, accounting for delivery deadlines, safety breaks, and peak hours.
c.Utilize GPS and route management software to monitor and adjust routes in real-time as needed.
2.Fleet and Driver Management
a.Oversee maintenance schedules for fleet vehicles, ensuring that all trucks and equipment are in good working condition.
b.Recruit, train, and manage drivers, providing guidance on best practices and safety standards.
c.Track driver performance and ensure adherence to company policies, DOT (Department of Transportation) regulations, and traffic laws.
3.Logistics Coordination
a.Coordinate with other departments (e.g., warehouse, inventory) to ensure seamless loading and unloading of goods.
b.Arrange shipments and maintain schedules for both outgoing and incoming goods.
c.Communicate with clients or customers regarding delivery timelines, shipment updates, and any delays.
4.Safety and Compliance
a.Enforce strict adherence to safety protocols for drivers and fleet maintenance.
b.Ensure compliance with local, state, and federal transportation laws, including hours-of-service regulations.
c.Conduct safety training sessions and ensure vehicles are regularly inspected and meet regulatory standards.
5.Customer Service
a.Address customer inquiries and resolve issues related to delays, damaged goods, or route adjustments.
b.Provide updates to customers and internal stakeholders on the status of deliveries and shipments.
c.Work closely with sales and customer service teams to handle any logistics-related client requests.
6.Data Analysis and Reporting
a.Track and report on key performance indicators (KPIs) such as delivery times, fuel usage, and driver productivity.
b.Utilize organization software to analyze transportation costs, route efficiencies, and identify areas for improvement.
c.Prepare reports for management on transportation expenses, on-time performance, and safety metrics.
Education
2021-2024.
Bachelor's degree in political science and international Relations
St. Cloud State University
2013 –2015
Diploma of early childhood education.
University of mountain Kenya.
Skills
Project Management & Field Operations
Data Collection & Information Management
Community Outreach & Engagement
Budgeting & Resource Allocation
Strategic Planning & Implementation
Monitoring & Evaluation
Reference.
1. Hassan Gurhan
Central Minnesota Resettlement and placement program director.
Lutheran social services of Minnesota
******.******@*****.***
Cell: 316-***-****
2. Moulid Abdi Hirey
Save The Children
Regional Supply Chain Manager
Eastern and Southern Africa (EASA)
******.****@****************.***
Cell: +254*********
3. Mukhtar Sirat
International Rescue Commitee
Nutrition Coordinator
*******.*****@******.***
Contact this candidate