Laura Dearmore
*******@*****.***
Motivated business professional with a record of exemplary customer service in a variety of environments. Exceptionally skilled in communication both verbal and written, schedule creation, planning, organization, data entry, efficient self-management, various software applications, and a wide variety of valuable business office abilities. Skills
● Customer Service
● Team Work
● Microsoft Office Suite
● Google Suite
● Exceptional Written & Verbal Communication
● Data Entry
● Exemplary Time Management
● Precise Planning Capabilities
● Type 60+ WPM
● Meticulous Attention to Detail
● CRM Software
● Standard Office Abilities
● Multitasking
● Positive Attitude
● Desire to Succeed
● Willingness to Learn
● Discipline to Work Remotely Effectively and Efficiently Experience
Remote Administrative Assistant - Arrowhead Pool and Spa
(Remote Work) January 2022 - Present
● Answer Phones
● Accounts Receivables Management
● Job Calendar Management
● Pool Tech Schedule Management
● Product Ordering
● Customer Service and Retention
Customer Service Associate - First Call Resolution (Rover)
(Remote Work) July 2020 - December 2021
● Appointment Setting
● Customer Service
● Problem solving between dog walkers and customers
● Assisted other co-workers as needed
● Handled slack for management as needed
Western Pacific Union - Sales Rep/Admin
(Hybrid Role) 1990 - Present
● This is my step-father’s company for imprinted promotional products. I primarily assist him with the administrative side of his business from my home office in my off time and on weekends.
● Accounts payable
● Accounts receivable
● Phones
● Work Orders
● Order Management
Education
Laguna Hills High School - Graduated 1982
***References available upon request.