Assistant Manager Customer Service

*********@*****.****** com Dallas, Williams TX +1-469-***-****

PROFESSIONAL SUMMARY

I have over 10yrs experience as a retail supervisor. I am very knowledgeable about Inventory management, Logistics, Operations, Customer Service, Warehouse distribution, Merchandising, as well as other skill sets. WORK HISTORY

Assistant Manager (Food Preparation and Serving Related) at Wal-Mart Stores, Inc.

05/2002 - 09/2016 (14 years)

*Begin as an Assistant Manager Trainee in Leaders Out In Front programImplement and enforce all company procedures, policies and applicable laws*Implement and enforce all company procedures, policies and applicable laws*Making area-specific merchandising, operations and people development decisions, including budgeting forecasting and assessing economic trends and demographic information*Developed Operations zone supervisor to lead empower and trust team as well as all the SOP s of the fresh area and how to mentor replacement*Carry and place merchandise supplies weighing up to 25 pounds*Identify and apply methods for resolving customer complaints and assists with addressing difficult or complex issues*Assist in the development of strategic plans for operational activity*Ensure associates handle, store, cook and clean food and set an example through own work*Hold self and associates accountable for achievement of financial results and statistical standards*Documented and prepared reports on management and information system*Ensuring the sales and profit goals are achieved and implements plans to correct any deficiencies*Upholding the Company s open door policy by meeting with associates and listening to concerns, researching issues, reviewing company policies and procedures, and providing resolutions for associates*Participated in training program which included rotations*Provided daily feedback, coachings, and motivation to all assocaites*Manage accounting office tasks by verifying daily bank deposits, assisting accounting office associates with researching register overages and shortages and sending manufacturer coupons to clearing house each week*Develop and maintain community policing efforts for the town*Directing orientation, on-the-job training, in-service training, and continuing education programs Walmart . Manage in a diverse environment with focus on client*Prepare work schedules and assign employees to specific duties Orders merchandise or prepare requisitions to replenish merchandise on hand*Identify opportunities to prevent shrink*Participate in community outreach programs and encourages and supports hourly associates in serving as good members of the community EDUCATION

Richardson High School

Graduated 2002

General Studies

SKILLS

leadership, 10 years

training and development, 10 years

operations management, 10 years

sales, 10 years

management, 10 years

training, 10 years

innovation, 10 years

customer experience, 10 years

communications, 10 years

LANGUAGES

English, Native/Bilingual

SOCIAL NETWORKS

Facebook, https://Steve Completo

Twitter, https://Zip recruiter

Linkedin, https://www.linkedin.com/in/sherri-hook-60872757/ ABOUT ME

I served in the military

I have a drivers license

I have management experience

I have a security clearance

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