Technical Support Office Manager

CONTACT INFO

Todd Preston E ****.**********@*****.***

*** ******* ***. * 830-***-****

Bandera Texas 78003

US

OBJECTIVE

My main objective is to become a manager in a great environment, to provide excellent communication skills, and to build or expand on previous knowledge.

Dates Employed Job Title Company

03/2024 - Present Test Center Manager Pearson Professional

San Antonio, Tx 78238

Perform active managerial duties

Responsible for Maintaining Staff & Scheduling.

Hire & Terminate Staff .

Perform on-time site opening and closing procedures.

Check in examinees, verify identification and explain the exam process.

Monitor candidates while testing.

Maintain a secure testing environment.

Communicate with internal technical support to investigate and fix technical issues.

Perform light housekeeping duties.

Perform

07/2015 - 03/2024 Test Administrator Pearson Professional

Dallas, Tx. - San Antonio, Tx.

Perform on-time site opening and closing procedures.

Check in examinees, verify identification and explain the exam process.

Monitor candidates while testing.

Maintain a secure testing environment.

Communicate with internal technical support to investigate and fix technical issues.

Perform light housekeeping duties.

01/01/2009 - 7/15/2015 Sales Supervisor Sam’s Club

San Antonio, Texas

Responsible for a small group of salespeople, making sure that they performed their duties as assigned, trained the new salespeople, and monitored them, to make sure that everything was being done by company standards.

10/2005 – 8/2007 PBX Operator Brownwood Regional Medical Center

Brownwood / Texas

Responsible for answering all calls * responsible for beeping and paging Doctors and employees * responsible for hospital security * responsible for hospital disasters.

1/1994 – 4/2004 Office Manager Urban Tree Transplanters Inc.

Katy / Texas

Maintained Accounts Payables * Maintained Accounts Receivables * Maintained all Billing * Maintained Weekly Payroll * Maintained All Payroll Quarterly Reports * Maintained Sales Tax Reports * Maintained all Account Reconciliations * Handled all Customer Service Issues * Maintained all general Office duties associated with responsibilities * Maintained all Personal Records * Handled all Employment screening and Background checks.

6/1998 – 1/2000 Office Manager Boydens Computer & Service Repair

Katy / Texas

Maintained all books and Payroll * Maintained all scheduling * Computer repair * Maintained deposits * did cash Reconciliation.

1/1981 – 1/1992 Manager Burger Inn

Fredericksburg / Texas

Served as Account Manager * Maintained purchasing and inventory * Maintained scheduling of employees * Maintained all deposits and daily cashiering * Handled all hiring and dismissals of employees * Supervised the daily duties of the restaurant * Created and Implemented training courses for employees.

EDUCATION

Dates Attended School Degree Location

02/2010 - 01/2014 Dallas Community College Dallas, Tx.

Digital Graphics

1/2006 – 8/2007 Texas State Technical College Brownwood Texas

Computer Networking

5/1984 Fredericksburg High School G.E.D. Fredericksburg Texas

ADDITIONAL INFO

I instructed GED classes for two years after I received my GED. I have a wide range of experience in the computer networking field. I have knowledge of spreadsheets environments, and numerous other software applications. I can also build computers.

In my absence from 2007 to 2009, I was taking care of my disabled Stepmom.

Contact this candidate