Customer Service Data Entry

JOANNE M. RUIZ-NORMAN

940-***-**** **** Brooke St.-Denton, TX 76207 *.****.******@*****.***

Dedicated team player with strong work ethic eager to contribute broad academic and professional background toward supporting operations of a progressive organization as a key staff member PROFILE

Offer solid experience in diverse areas of business operations backed by a Bachelor of General Studies degree

Sharp business acumen, with background spanning customer service, sales and accounting through administrative support and general office functions

Customer focused and service oriented, with consistent commitment to ensuring satisfaction

Technology savvy, with proficiency in Windows, Microsoft Word, Excel, PowerPoint, and Peachtree; includes accounting data entry along with word processing

Strong communication and interpersonal relation skills; bi-lingual English and Spanish

Able to prioritize, coordinate and manage workflow to optimize productivity, meet deadlines and achieve goals; effective in both independent and collaborative environments EDUCATION

Texas Woman’s University-Denton, TX

Bachelor of General Studies-Sociology and Health Studies; 2016 Turabo University-Puerto Rico

Bachelor of Arts Nutrition program; 3 years completed PROFESSIONAL BACKGROUND

Provisional Teacher, Denton ISD ; 2023-2024

• Classroom Bilingual Teacher, performed all academic duties for my students.

• Actively planning, and creating lesson plans.

• Work with my team to meet our students goals

• Set learning objectives and implement lesson planning.

• Grade report exams, and input all data.

Bilingual Paraprofessional, Denton ISD ; 2020-2023

• Assist Bilingual Teachers in any way possible. Provided help with their students, and sometimes with clerical work.

• Work with students in small groups, and help them teacher their learning goals.

• Help students with their academic progress.

Substitute Teacher, ESS ; 2018-2020

• Provide backup support for teachers who are absent from work.

• Monitor classroom management.

• Follow classroom instruction, and activities.

General Office Assistant, JC Norman, CPA-Gurabo, P.R.; 2002-2011

Actively supported broad-scope office operations spanning accounting through customer service and inbound phone management

Proficiently performed complex accounting data entry

Maintained efficient information/record/filing systems Account/Customer Service Representative, Suncom/T-Mobile-Atento de P.R.; 2007-2008

Provided quality service in assisting clients with accounts, providing expert information on services and promptly responding to and resolving issues to ensure high satisfaction levels

Took advantage of opportunities to generate additional sales by promoting upgraded and additional services and products

Sales/Customer Service Representative, Citibank-Atento de P.R.; 2006-2007

Effectively consulted with customers on banking needs and services; advised on services, opened accounts and cross-sold financial products/services to increase business

Efficiently assisted with account transactions

Researched and troubleshot account issues

Sales Representative, Infinito-Las Catalinas, P.R.; 2005

Delivered world-class service in advising clients on merchandise, offering expert recommendations and facilitating sales transactions

Effectively managed sales floor merchandise presentation

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