Customer Service Los Angeles
Resume:
Marcus Jeremy Rascon
LOS ANGELES, CA 90032
************@*****.***
Objective
Motivated and eager to secure a position where I can utilize my 8 years of customer service skills to help a company and also further my knowledge, skills and career. Skills
● Communicative and pays attention to detail
● Reliable and a self starter
● Always willing to learn and a team player
● Patient and adaptive
● Familiar with Google Workplace
Experience
May 2021 - November 2023
GE United Technologies, Commerce CA - QC Specialist
● Counting and receiving new shipments received while documenting on google sheets.
● Audit and replenish products in order with FIFO compliance.
● Managed incoming orders and distributed them to fellow employees based on location and time needed for dispatch.
● Worked with dispatching team on loading vehicles with orders based on location, time and product needed.
● Helped with the customer service team on any customer related questions regarding packaging, product and damaged orders.
March 2019 - Current
Levy, Dodger Stadium - Assistant Stand Lead
● Assisting the stand lead in any duties needed while also covering her shift if not available.
● Count and order any product needed for the shift while helping prepare registers and stations.
● Tend to customers' needs while also making sure they have a great experience.
● Assisting fellow employees in serving and making products as well as bartending and cleaning.
● At the end of shift help count registers and any product we used for the day. 2
● Report all transactions and employee meals for the day to accounting staff. August 2019- March 2021
Mcdonalds, Commerce CA - Shift Lead
● Helped manage breaks while also keeping the restaurant in compliance with covid protocol.
● Used correct FIFO procedures while handling incoming deliveries.
● Preparing registers and managing fellow employees for the shift based on their strengths.
● Solved and helped customers' questions and or concerns in a friendly and understanding manner.
● Report and manage any restaurant related information such as product needs and POS issues.
April 2016- April 2019
Jack in the box, Commerce CA / Alhambra - Crew Member
● Stocking all stations needed for shift such as drink stations, front and drive thru station, also as well as condiments.
● Attending to guests needs in compliance with food and safety compliances as well as timers.
● Helped other employees where help was needed due to high demand of restaurant. Education
2016 -2019
ELAC, Los Angeles - Criminal Justice
Certifications
● CA RBS alcohol Certification
● CA food and safety certification
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