Human Resources Resource
Resume:
Sherry R. Chung
Denver, CO ****9
******@***.***
High skilled Human Resources Professional with extensive experience and knowledge in all facets of human resources creating employee-oriented, high-performance culture emphasizing diversity, goal attainment, and superior workforce optimization.
Human Resources Competencies
Employee Relations – Benefits & Compensation – Policies & Procedures Compliance – Recruitment & Retention – Family Medical Leave Act – Employment Law – Mentoring and Coaching – Training
Accomplishments
Developed and implemented recruiting strategies for hiring managers for all position levels
Certified Mediation Instructor
Certified LEAN Six Sigma Green Belt
Developed and implemented the Employee 5 for 5 Referral Program
Certified Trainer
Summary of Qualifications
20+ years’ experience performing a variety of analytical, technical and administrative human resource functions
20+ years’ experience conflict resolution
20+ years’ experience recruitment/retention practices
7+ years’ experience in FMLA/ADA/ADA best practices
7+ years’ experience in NEOGOV Applicant Tracking System
2+ years’ experience in Workday
Professional Experience
City of Denver/Office of Human Resources Senior HR Business Partner 1/2006-4/2023
Provide direction and support to business units in the areas of staffing, employee development, organizational design, performance and change management.
Communicate and interpret HR policies and procedures for managers and employees.
Implementing human resources programs by providing human resources services, including talent acquisition, staffing, employment processing, compensation, training and development, and employee relations and retention.
Improve manager and employee performance by identifying and clarifying problems, evaluating potential solutions, implementing selected solutions, and coaching and counseling managers and employees.
Formulating and recommending program goals and objectives in all areas of human resources management including, perform a variety of analytical, technical and administrative human resource functions and interpret and explain human resources laws, policies, rules, and procedures to employees, supervisors, and managers regarding human resource matters.
Interpret and explain federal laws (the American with Disabilities Act, Family Medical Leave Act, and Equal Employment Opportunity/Affirmative Act). Career Service Rules, administrative regulations, memoranda of understanding the Pay Ordinance, and other human resource policies and procedures to supervisors and employees.
Perform investigations involving workplace violence, hostile work environment and race discrimination accurately and timely within legal and procedural guidelines; writing reports and findings, ascertains sound conclusions based on findings; assist in the next steps to resolve and/or correct investigated issues.
Provide conflict resolution and informal mediation between employees and supervisors.
Conduct interviews to select the best qualified candidate for open positions throughout the City.
Perform professional safety work comparable to Safety and Industrial Hygiene Professional conducting safety inspections to ensure compliance with safety and health requirements and enforcing agency safety and loss policies and procedures.
Administered drug and alcohol testing schedules, inspected facilities for the presence of hazardous materials, and conducted Commercial Driver’s License review.
Recruitment Specialist for the Denver Sheriff Department, develop strategy meetings for posting job announcements, advertisements, and other recruitment materials, reviews and screened applicants’ qualifications based on education and experience requirements.
Respond to candidate questions, complaints and appeals. Ensure that all the phases of the recruitment and selection process complied with applicable federal, state and local laws, regulations, and guidelines and Career Service rules.
City of Denver/Office of Human Resources HR Recruiter 7/2006-1/2008
Provide recruiting support to hiring managers for all exempt and non-exempt positions.
Manage internal and external recruiting sources and extending offers once a candidate is selected.
Researching and sourcing candidates through advanced search techniques and developing internal and external search strategies per position assignment.
Perform trend analysis, projections and preparation of management reports. Coordinate all activities for organizational recruiting such as attending job fairs, placing ads, and performing initial interviews.
Assist in the development of recruiting strategies and practices that support the goals and direction of the organization.
Research applicant pools to certify and refer candidates, interacted with agency, hiring mangers (Denver Human Services, Sheriff Department and Park and Recreation) and provide agencies with eligible candidates.
Generate reports using the Workday data base for qualified candidates.
Administer and proctor highly sensitive testing for Department of Safety/Denver Sheriff’s.
Create and write various job postings, attend strategy meeting with hiring managers to discuss open positions and plans to fill them.
Complete reference checks and background checks.
Conduct interviews for qualified candidates.
Nextel Communications Human Resources Recruiter 1/2003-1/2006
Developed recruiting strategies, partnered with managers and department heads to develop recruiting practices.
Developed positions descriptions and job postings for external and internal sites, screened resumes and complete phone interviews and selected the qualified candidates for testing, and selection interviews.
Generate offer letter for new hires. Complete background checks with vendor.
Represented Nextel hosting various Job Fairs and community-based organizations.
Teletech Recruitment Specialist 1/1998-1/2003
Assist Human Resource Manager with continuous daily applicant workflow, testing applicants, etc.
Assist applicants with security clearances, rehires and completion of applications.
Conduct interviews for internal and external candidates for various open positions.
Recruit applicants at various Job Fairs.
Volunteer for coverage of Generalist duties.
Provide daily communication with top-level management regarding head count and recruiting strategies for the call center.
Conduct new employee orientation.
Behavioral interview training with the STARS strategy (Situation, Task, Action and Results) which I also administrated to the supervisors and managers.
Created and implemented the 5 for 5 employee referral plans. $500 for every 5 referred employee.
Act as a subject matter expert for entry to executive professional panel interviews in the selection of qualified candidates.
Education
Human Resource Management Classes CCA, Workplace Investigations Classes MSEC, Business Writing Classes, Mediation Certification, FMLA Classes, CDL Training Classes, Drug and Alcohol Training, Received Certificate Behavioral Interviewing Classes, LEAN/Six Sigma Green Belt, 2013, Received Trainer Certification.
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