Customer Service Administrative Assistant

Pamela Head

*********@*******.*** Work from Home/Remote,, US 269-***-****

WORK HISTORY

Director at Junior Bowlers Program

****-**-** - *******(5 Year(s))

Build relationships and serve as mentor to women in the program. Attend safety classes and enforce established rules. Maintain a positive attitude and treat others with respect. Deli Associate / Customer Service at SpartanNash

2021-03-01 - Present(4 Year(s))

Assist customers with selection and purchases of grocery and deli items. Answer phones and take special orders.

Prepare food products and keep equipment clean.

Provide helpful and friendly service to each customer. Customer Care Team Representative at Aerotek Whirlpool Corporation 2017-03-01 - 2017-10-31(1 Year(s))

Interacted with customers via inbound and outbound calls to resolve customer inquiries. Provided troubleshooting and followed through to ensure efficient problem resolution. Entered customer data, upsold services, and copied and faxed documents. Submitted work orders for technicians and forwarded complaints to the appropriate department. Documented customer interactions and met daily metrics. Customer Service Representative at The Herald-Palladium 2016-08-01 - 2016-10-31(0 Year(s))

Responded to incoming calls, emails, and voicemails from vendors and subscribers. Opened and closed accounts and processed payments. Entered information into computer system and kept accurate records of customer interactions. Mail Clerk at Honor Credit Union

2015-01-01 - 2015-08-31(1 Year(s))

Processed and sorted incoming mail.

Assisted in Call Center by fielding calls and providing basic troubleshooting. Performed data entry to update accounts, post payments, and prepare property lean payoffs. Submitted lien releases to Lending Department.

Managed time effectively in fast-paced environment. Administrative Assistant / Printing Technician at Benton Harbor Area Schools 1980-08-01 - 2012-02-29(31 Year(s))

Served as Administrative Assistant to the Assistant Superintendent and operated the printing press for the School Publications Department.

Created newsletters for schools in the district and coordinated incoming and outgoing mail. Maintained files and spreadsheets for Instructional Department, tracked attendance reports, and compiled reports for Michigan Department of Education for Title I schools. Managed inbound and outbound calls, organized meetings, and scheduled appointments. Utilized various MS Office programs and handled confidential information appropriately. EDUCATION

Ultimate Medical Academy - None

Graduated 0000-00-00

Stratford Institute - None

Graduated 0000-00-00

Ultimate Medical Academy - Bachelors Degree

Graduated 0000-00-00

SKILLS

Cashier, 2 years

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