Office Lead / Administration Assistant

Sterling C. Whitlock

**** * ********* **** *** # 128

Tyler, Texas 75702

903-***-**** Cell

Email: *****************@*****.***

OBJECTIVE: TO WORK FOR A COMPANY THAT APPRECIATES ITS EMPLOYEES. GIVING ME THE CHANCE TO USE THE SKILLS THAT I HAVE GAINED OVER MY YEARS WORKING IN DIFFERENT COMPACITIES. BY DOING THAT I HOPE TO BE A VALUABLE EMPLOYEE, WITH POSSIBILITES OF ADVANCEMENT WITHIN THE COMPANY.

Professional Experience

UT HEALTH NORTH CAMPUS March 2021 – September 2024

TEAM LEAD / CERTIFIED HEALTHCARE ACCESS ASSOCIATE

Patient Access

Tyler, Texas

Patient Access / Team Lead

Proficient in EPIC software

Proficient in EPIC scheduling for Physicians

Proficient in INSURANCE verification

Trainer for new Patient Access Representative

Opened and closed office.

Collected Copays and closed and balanced at the end of day.

Part of New Resident Panel

Hospital Admits

HIPPA compliant

Maintained office flow and structure when manager was out.

Scheduled test

Maintained Referrals for new Weight Management Patients

Called patients to schedule, reschedule, or remind of appointments.

TIMA 903-***-**** February 2018 – September2019

Medical Assistant

Dr. Margaret Hayden

Tyler, Texas

Medical Assistant

Take Vital signs and room patient.

Answer phone messages and return calls.

Give injections (testosterone, B12, Flu).

Call patients with results.

Put in orders for test.

Call and schedule tests for patients.

Schedule follow up appointments.

Assist Dr and NP in minor procedures.

eScribe

Pre-Authorization

Pre-Certifications

Insurance verification

Manpower September 2014 – August 2017

City of Winona / Clerk

Winona, Texas

City Clerk

Answer multi phone lines.

Take payments for Citations, tickets, water, and gas bills.

Filing

Maintain monthly report.

Enter payments and balance books at the end of each day.

Quickbooks

Accounts Payable.

Audas Enterprise LLC September 2013 – July 2014

Tyler, Texas

Office Manager / Dispatcher

Answer multi phones, filing, new hire Applications.

Dispatch loads; look for new loads as well.

Keep up with the driver’s logbooks.

Get new carrier packets and do truck leases.

Keep Spreadsheet updated.

Submit New Driver applications.

Suddenlink (Select Staff)

Tyler, Texas February 2013 – September 2013

Suddenlink Dispatcher1

Intake and data entry.

Reschedule appointments per Tech’s and customers.

Maintain a fluid workflow for the Tech.

Verify workable equipment.

It is a call center environment, and calls are heavy and must be quick.

Manpower

Kilgore, Texas November 2012 – February 2013

Office Administration

Intake and data entry.

Answer multi phones.

QuickBooks and sort mail throughout the office.

Assign deliveries and give directions to and from the office to drop offs.

Education

ATI Technical Institute September 1998 - November 1999

Dallas, Texas

Major: Medical Assistant - Dean's List

CHAA / CERTIFIED HEALTHCARE ACCESS ASSOCIATE June 2022

Hardware and Software

Dell, IBM, HP, Compaq

Microsoft Word, Excel, Access, Outlook, Power Point, Lotus 1-2-3, Windows 98-2000, Windows XP Professional/ Home, Windows Vista and 7, EPIC software

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