General Manager Customer Service

Mark E. Hall

**** * *** ****** **

Tucson, AZ ***43

520-***-**** • **********@**.***

PROFILE: Extensive experience and knowledge in sales, marketing support, customer service and operations. Proficient in all aspects of restaurant operations and management. OBJECTIVE: Secure a position in management / operations within Tucson, AZ. PROFESSIONAL EXPERIENCE

Express Mobile Notary of Tucson Tucson Arizona 2019 - Owner / Operator

Lucky’s Chicago Sandwiches Tucson, Arizona 2023 -

Owner / Operator

Real Estate Agent Tucson, Arizona 2015 -

Chili’s Bar & Grill Tucson, Arizona 2010 - 2015

General Manager

Pizza Hut of Arizona Tucson, Arizona 2007 - 2010

Restaurant General Manager

Bedroxx Family Fun Center Tucson, Arizona 2004 - 2007 Assistant General Manager

Laser Screenprinting and Business Solutions Tucson, Arizona 1999 - 2005 Owner

ComTek Paging and Cellular Tucson, Arizona 1997 - 1999 General Manager

Cellular Express / Cellexis Tucson, Arizona 1994 - 1997 General Manager

Mark E. Hall

8432 N Van Cleeve Ln

Tucson, AZ 85743

520-***-**** • **********@**.***

PROFESSIONAL ADDENDUM

Chili’s Bar & Grill Tucson, Arizona 2010 - 2015

General Manager

• Management development

• Community involvement

• Daily operations within my 4 walls

• Developing processes and Procedures for FOH and BOH

• Controlled cost on Facilities and Restaurant Expenses

• Team Members

• Training

• New product roll out execution

• Labor percent and productivity control

• Area support for P&L

• Guests satisfaction

• Team Member performance

• Sales building

• Area support for AVT (actual vs. theoretical food cost)

• Schedule writing for balanced results

• Quality control, SAFE food practices

Pizza Hut of Arizona Tucson, Arizona 2007 – 2010

General Manager

• In charge of all daily operations

• In store and local marketing

• Control labor and operating cost

• Employee training

• Manager training

• New product roll out

• Assisted Area Coach on Area Operations

Mark E. Hall

8432 N Van Cleeve Ln

Tucson, AZ 85743

520-***-**** • **********@**.***

Bedroxx Family Fun Center Tucson, Arizona 2004 -2007 Assistant General Manager

• Directed team in daily operations

• Management, Upper Management

• Handling of all cash deposits and overseeing all in-house check writing

• Overseeing of financial budgets

• Developed procedures and set standards

• Maintained all fire, safety, food and liquor certifications

• Reduced extra spending to control operating costs

• Conducted interviews and hired staff members

• Ongoing training of managers and staff

• Scheduling of all managers and staff

• ADP Pay Expert payroll processing

• Support with daily GL spreadsheets

• Spearheaded changeover from cash registers to the Ideal POS system

• In-house IT support for POS and phone systems

• Proficient in all profit centers

Laser Screenprinting and Business Solutions Tucson, Arizona 1999 - 2005 Owner

• Small business owner

• Sales, marketing, billing, collections and manufacturing

• Identified customer’s needs and budgets

• Graphic design

ComTek Paging and Cellular Tucson, Arizona 1997 - 1999 General Manager

• Managed a three location cellular business

• Coordinated and supported paging and cellular agents

• Advertising and marketing

• Technical repairs

• Sales and installations of Dish Network satellite systems

• Organized outside promotions and sales

• Conducted employee reviews and evaluations

• Payroll

• Billing and collections of paging customers

Mark E. Hall

8432 N Van Cleeve Ln

Tucson, AZ 85743

520-***-**** • **********@**.***

Cellular Express / Cellexis Tucson, Arizona 1994 - 1997 General Manager

• Launched Tucson’s first Pre-Paid cellular service

• Inside and outside sales

• Managed inside and outside sales teams to reach sales goals

• Coordinated the development of Pre-Paid cellular agents

• Agent support, including billing and collections

• Technical support for the Pre-Paid computer system TECHNICAL QUALIFICATIONS

PCs, Mac, internet, e-mail, Outlook, MS Windows, MS Office, MS Word, MS Excel, Power Point, Adobe Photo Shop and Illustrator, Flexi Sign Pro, ADP Pay Expert, Ideal POS, Aloha / Menu Link, Networking, Graphic Design References Available Upon Request

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